Q: Help me Fix Blue Screen Errors on Windows 8.1

Hello recently im experiencing a lot of Blue screen errors .. Most of the time i get this error "driver_irql_not_less_or_equal" and sometimes "SYSTEM_SERVICE_EXCEPTION(dxgmms1.sys)"  .. This occurs mostly when i am playing games .. Not any specific game .. I haven't done any overclocking .

Fixes i tried : Changing the Graphic card drivers and Used memtest86 . I ran 6 passes and did not find any errors.

My specs:
G.Skill Ripjaws X 2 x 4 GB DDR3 Ram @1600 MHz ( stock)
AMD Phenom II X6 1100T @3.30 Ghz 
GIGABYTE 880GM USB 3.0 . (AM3+) 
Nvidia Palit GTX 670 2048 MB 
CoolerMaster eXtreme Power Plus 550W PSU

This problem was not there earlier .. Has started recently . No hardware change recently .. 

I have attached my minidump file(s) Please help me fix this problem ..  .. 

Please help me fix the above problems .. 





fffff800`03595000 fffff800`0359b000   RTCore64 RTCore64.sys
    Loaded symbol image file: RTCore64.sys
    Symbol file: RTCore64.sys
    Image path: \??\C:\Program Files (x86)\MSI Afterburner\RTCore64.sys
    Timestamp:        Mon Mar 11 01:32:06 2013 (513D6C56)
    CheckSum:         00009DB7
    ImageSize:        00006000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)

Driver Update Site:

There seems to be a problem with this installation or uninstallation

fffff800`031d8000 fffff800`031f7000   HD_Hypervisor_amd64 HD-Hypervisor-amd64.sys
    Loaded symbol image file: HD-Hypervisor-amd64.sys
    Symbol file: HD-Hypervisor-amd64.sys
    Image path: \??\C:\Program Files (x86)\BlueStacks\HD-Hypervisor-amd64.sys
    Timestamp:        Mon Jan 20 08:51:00 2014 (52DD29C4)
    CheckSum:         00027407
    ImageSize:        0001F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff800`01400000 fffff800`0141a000   hssdrv6 hssdrv6.sys
    Loaded symbol image file: hssdrv6.sys
    Symbol file: hssdrv6.sys
    Image path: \SystemRoot\system32\DRIVERS\hssdrv6.sys
    Timestamp:        Tue Jan 14 17:47:17 2014 (52D5BE75)
    CheckSum:         00017E4D
    ImageSize:        0001A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Hotspot Shield Routing Driver
 Possible BSOD cause seen in mid-2012

Driver Update Site:

fffff800`02ff9000 fffff800`02ffd980   Lycosa   Lycosa.sys 
    Loaded symbol image file: Lycosa.sys
    Symbol file: Lycosa.sys
    Image path: \SystemRoot\system32\drivers\Lycosa.sys
    Timestamp:       Fri Jan 18 03:51:42 2008 (4790689E)
    CheckSum:         0000E99D
    ImageSize:        00004980
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7

Driver Update Site:


fffff800`028aa000 fffff800`02a29000   P17      P17.sys    
    Loaded symbol image file: P17.sys
    Symbol file: P17.sys
    Image path: \SystemRoot\system32\drivers\P17.sys
    Timestamp:        Mon Aug 03 07:11:59 2009 (4A76C5FF)
    CheckSum:         0014239E
    ImageSize:        0017F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Creative SB Audigy LS

Driver Update Site:

Already mentioned by Patrick

fffff800`02c2a000 fffff800`02c2db00   KovaPlusFltr KovaPlusFltr.sys
    Loaded symbol image file: KovaPlusFltr.sys
    Symbol file: KovaPlusFltr.sys
    Image path: \SystemRoot\system32\drivers\KovaPlusFltr.sys
    Timestamp:        Mon Jan 25 08:23:58 2010 (4B5D9B6E)
    CheckSum:         000070F9
    ImageSize:        00003B00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

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We have two bug checks:


This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

^^ nVidia video driver.


This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BugCheck 3B, {c0000005, fffff960001ad748, ffffd0002b674080, 0}

0: kd> ln fffff960001ad748
(fffff960`001ad630)   win32k!xxxDCEWindowHitTestInternal+0x11c   |  (fffff960`001ada3c)   win32k!SaveMessageInfoHandle

^^ The exception occurred in win32k!xxxDCEWindowHitTestInternal.


1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Ensure your ROCCAT mouse drivers are up to date -

3. RTCore64.sys is listed and loaded which is RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7 & 8). Uninstall ASAP!



Debugger/Reverse Engineer.

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Views: 2,610 Last updated: February 12, 2018 Applies to: