Getting Error code 0xc0000005 with Windows Explorer crashing

Original title: win 8.1 explorer crash/restart loop

 

Tried sfc,  update drivers, hijackthis logs, mbam, - all good and clean.

Disabled any extra services/running programs - even uninstalled classic shell.

But the desktop/taskbar refreshes ( since explored does a quick restart) every minute or so.

event log has this:
Faulting application name: explorer.exe, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: SecurityManager.dll_unloaded, version: 1.0.0.1, time stamp: 0x52dd9206
Exception code: 0xc0000005
Fault offset: 0x000000000000fdbc
Faulting process id: 0xb70
Faulting application start time: 0x01cf1f53fa77a43f
Faulting application path: C:\Windows\explorer.exe
Faulting module path: SecurityManager.dll
Report Id: 5e493580-8b47-11e3-825a-ef0d57b8e1e6
Faulting package full name: 
Faulting package-relative application ID: 


however i cant find anything about that module + explorer in the net.

What  module is that? Any tips?
 

Question Info


Last updated May 28, 2019 Views 17,003 Applies to:

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Hi,

 

I appreciate the efforts which you took to get the issue resolved.

 

Perhaps, Windows boot files might be missing which are important to boot into the computer.
Let’s try Automatic Repair for Windows 8.1 on the computer and check if it can resolve the issue.
You may follow the methods:
Method 1: Booting to Recovery Environment with Windows 8.1 installation media.

Please follow the steps given below. Insert the Windows 8.1 installation DVD in the DVD ROM and restart your computer.
a) After you boot your computer using Windows 8.1 DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
b) Select the correct time and Keyboard type.
c) Click Repair your computer in the lower left corner.
d) Select Troubleshoot from Choose an option screen.
e) Click Advanced options in Troubleshoot screen.
f) Click Automatic Repair from Advanced Options screen.
g) Next, choose the operating system by clicking on its button.
h) Windows 8 will look for problems on hard drive(s) and verify that all required files are intact.

Method 2: If automatic repair doesn’t help to repair the startup files, you may try to repair them using these commands through Command Prompt under Advance Options.
 
Refer to the steps:
a) After you boot your computer using Windows 8.1  DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
b) Select the correct time and Keyboard type.
c) Click Repair your computer in the lower left corner.
d) Select Troubleshoot from Choose an option screen.
e) Click Advanced options in Troubleshoot screen.
f) Click on command Prompt.
g) Type these following commands and hit enter after each line of command:
Bootrec /fixmbr
Bootrec /fixboot
Bootrec /scanos
Bootrec /rebuildbcd
 

Please do reply with more information regarding this issue. We’ll be glad to assist you further.

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Thanks for fast response about my issue.

As IT collage student, I'm try to figure out what happen and why it happen to my windows. As a result of 5 hours research, I'm fail to fix my windows 8.1. But I'm just noticed that my Action Center Icon on taskbar won't load up. Is that the problem? can someone really tell what point that my explorer.exe always restart?
 I have used windows XP, windows 7, never saw that problem before.

Sorry for my bad English. Thank you anyways.

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Dear support engineer.
Where did i say i had boot issues?
But that's expected from Microsoft - copy paste answers without even reading.


My solution was to make a copy of my account (move data to a new one) - apparently it was a corrupt account issue.

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Dear AgonyOo,

I am having the same problem. What did you do with your account?

Thanks in advance.

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May be this reply came too late.

Do you have GIMP installed in your computer? If so, uninstall it and check if that fix the problem.

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May be this reply came too late.

Do you have GIMP installed in your computer? If so, uninstall it and check if that fix the problem.
Thanks for reply, but i don't know what GIMP is!

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GIMP is a free open source software used for photo editing like Photoshop. You may check if the software is listed under Programs and Features in Control Panel.

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Where is the file SecurityManager.dll on your system?  It's busted and causing problems.
Windows development team
Speaking for myself only.

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Had the same problem. In my case, there was something wrong with 7-Zip. Anyway, with some looking around the web and some thinking I managed to fix the problem. You can fix the problem by following these steps:

1) Download Process Explorer (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx)
2) Open it, highlight explorer.exe and then select View->Show Lower Pane (Ctrl+L)
3) A list of DLLs will show up, locate SecurityManager.dll
4) Once You located the SecurityManager.dll, look at the Path column to find out where the DLL is located.
5) You should see the culprit of Your problems now. Uninstall that program.
5) Open CMD and go to the path where the DLL is located. In my case I had to type "cd C:\Progra~1\7-Zip\Security\Manager"
6) Kill explorer.exe (highlight explorer.exe then Right click->Kill process)
7) Delete the DLL from CMD using the command "del SecurityManager.dll" (without quotes)
8) Run explorer.exe (From Process Explorer File->Run and type "explorer.exe" without quotes)

This is not a "clean" solution, as I haven't experimented with it (some steps may not be required). For example, You could experiment by leaving the culprit program installed and just deleting the DLL which is causing You problems. Then You could check if the program is still working and if it's not, You could just re-install it. 

Lastly, I can't guarantee that this solution will work for anyone, but You could at least try. 

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If that is a 7-Zip file, I'd be interested in knowing if they have a fix for that.  Is that where the file is?  That's a key piece of information that I for one would like to have. =]
Windows development team
Speaking for myself only.

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