File Explorer is super slow when I ask for properties either on the C drive or external USB drives

Since I upgraded to Windows 8.1, file explorer has become super slow when I right click on a drive and ask for properties. My laptop has an SSD drive, so there is even less reasons for that operation to be slow. Bringing up the properties of a drive takes minutes, even on external USB drives. Is there an existing fix?
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The problem could be a problematic third party context menu handler.


The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:

http://windowsxp.mvps.org/slowrightclick.htm


You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem

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Thank you for the suggestion. I will try ShellExView and let you know the result.

I have a new information though. After a reboot, File Manager will be fast for a couple of minutes, then it will crawl again...

Also, the slowdown happened only after installing the Windows 8.1 upgrade...

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I have used ShellExView. It has found 5 non-Microsoft entries:

2 context menu: Apple Photostream UI Shell Extension and igfxpph Module
1 system: iTunes Miniplayer DLL
1 preview handler: Microsoft XPS Rich Preview Handler
1 shell folder: Photos iCloud

I have disabled all 5 but to no avail. File Explorer still crawls a few minutes after rebooting.

Everything else is quick in File Explorer. I can browse folders, contextual menus appear quickly. It is just the Properties option that takes a long time to "compute".

Any other suggestion?

Thanks!

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Can you restart the computer in Safe Mode and see if the same issue exists?

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Can you restart the computer in Safe Mode and see if the same issue exists?
That works fine. I don't see any slowdown.

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If it works in Safe Mode then it is more likely the issue is with a third party software that loads at startup.


Can you try a "clean boot" and see if the same issue exists:

http://support.microsoft.com/kb/929135/en-us


Also, you could try the following application (WhatIsHang) and see if it generates any info on the issue:

http://www.nirsoft.net/utils/what_is_hang.html



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Thanks again for your help, auggy. Very much appreciated.

I have disabled every non-Microsoft entries in the services and I have disabled everything except Rundll32 in Task Manager/Startup. I figured Rundll32 was most probably safe and maybe necessary.

After rebooting with these settings, the problem still exists. I have run WhatIsHang after asking for the properties of C drive and it shows nothing.

What is the next step?

Thanks!

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Can you provide the following info which may help:


Windows Key + S > type msinfo32.exe and press "Enter" > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via Windows Live SkyDrive or similar site.

  

Also, can you do the following?:

 

Windows Key + S > type eventvwr.exe and press "Enter"  > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

 

Then make the resulting .evtx file available via Windows Live SkyDrive of similar site.


The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65



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Strangely I get an error when I try to save the events (Save all events in Custom View As) as if it could not find a file. The error (in french on my system) can be translated as "The file specified cannot be found". But I did notice, in the event viewer, tens of thousands of errors related to Windows Search. The sources of the errors can be:

Service Control Manager (event ID 7023, 7000, 7009, 7034)
DistributedCOM (event ID 10005)
Search (event ID 7010, 3058, 3028)

So it seems the Search is completely screwed. Do you think it may be causing the problem with the properties dialog in File Manager? Can it be repaired?

Thank you!

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It is possible the problems are related.


Can you try the following:


Windows Key + S > type troubleshooting and then click on Troubleshooting > View all > Search and Indexing > Advanced > Run as administrator > Next > select "Files don't appear is search results" and "Search or indexing is slowing down the computer" > Next


A report of issues should be generated.


If "Apply repairs automatically" is left selected during the Wizard it may fix issues automatically.

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Last updated August 25, 2021 Views 7,574 Applies to: