BSOD - Windows 8 Driver Power State Failure

I received a Driver Power State Failure, that was the second time. Could anyone help me to solve this?

Much appreciated.


My DMP

 

Question Info


Last updated February 12, 2018 Views 1,361 Applies to:
Answer

Hi,

The attached DMP file is of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

BugCheck 9F, {3, ffffe0000487f060, fffff800f1ba1840, ffffe00005985010}

By default, the fault of the crash is usbhub.sys which is NOT the true cause. If we run an !irp on the 4th parameter of the bug check, we get the following:

>[ 16, 2]   0 e1 ffffe00004f80030 00000000 fffff800eff98d80-ffffe0000f78f3d0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\btfilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
 \Driver\BtFilter    nt!PopRequestCompletion

^^ btfilter.sys is the Atheros Bluetooth driver.

---------------------

1. Update your Bluetooth drivers to the latest version via Dell's website - http://www.dell.com/support/drivers/us/en/19/ProductSelector

2. If you're still crashing after the above, please remove and replace McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts:

McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.

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