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BSOD System Thread Exception Not Handled

Anang Maruf asked on

Yesterday, I upgraded Windows 8 to Windows 8.1

When I was using Windows 8, I got some BSOD. And It said "System Thread Exception Not Handled. (Nvlddmkm.sys)"
So i looked for a solution, and I got one. It said It was caused by Nvidia driver, and I did uninstall driver, and I did clean install my driver.
And I tested to play some games, I didn`t get BSOD (This was happened when I was using Windows 8).

And I decided to upgrade Windows 8 to Windows 8.1 from Store, I have done succesfully. And I started to play.
But in the middle, I got BSOD again with same error message.


This is the last BSOD with the details http://1drv.ms/1nfkD6f or this http://1drv.ms/1i7m31C

I hope I can fix this error soon.

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Patrick Barker replied on

Thanks very much!

The attached DMP file is of the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) bug check.

This indicates that a system thread generated an exception which the error handler did not catch.

BugCheck 1000007E, {ffffffffc0000005, fffff80101b1995e, ffffd001d03066f8, ffffd001d0305f00}

The 1st parameter of the bug check is 0xc0000005 which indicates an access violation has occurred.

0: kd> .exr 0xffffd001d03066f8
ExceptionAddress: fffff80101b1995e (nvlddmkm+0x000000000050d95e)
   ExceptionCode: c0000005 (Access violation)

nvlddmkm.sys is the nVidia video driver.

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1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace avast! with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts:

avast! removal - http://www.avast.com/uninstall-utility

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.
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Patrick Barker replied on

Well, no.

It entirely depends on what the product key is for. If it's an upgrade key, then you'll have to install Windows 7, and then upgrade to 8, and then to 8.1. If it's not an upgrade key, but just a Windows 8 key, and if you have a Windows 8 .ISO that is the same version/compatible with your product key that you purchased, you can burn the .ISO to a DVD and then use the DVD to install Windows 8.

Regards,

Patrick

Debugger/Reverse Engineer.
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