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BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

AntonioAOchoa asked on

whenever I try to run one of my steam games I get a blue screen of death and I get that error

Minidump: https://onedrive.live.com/redir?resid=B1A52B847F6F499!1290&authkey=!AEtiC5zMIwO1QL0&ithint=file%2c.dmp

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Patrick Barker replied on

Hi,

The attached DMP file is of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

0: kd> k
Child-SP          RetAddr           Call Site
ffffd000`21ddade8 fffff801`0efd1ae9 nt!KeBugCheckEx
ffffd000`21ddadf0 fffff801`0efd033a nt!KiBugCheckDispatch+0x69
ffffd000`21ddaf30 fffff801`af2e0287 nt!KiPageFault+0x23a
ffffd000`21ddb0c0 ffffe001`45c63000 igdkmd64+0x63287
ffffd000`21ddb0c8 00000000`00000002 0xffffe001`45c63000
ffffd000`21ddb0d0 ffffe001`468ea000 0x2
ffffd000`21ddb0d8 00000000`ffffffff 0xffffe001`468ea000
ffffd000`21ddb0e0 ffffe001`44ff20e0 0xffffffff
ffffd000`21ddb0e8 00000000`00000000 0xffffe001`44ff20e0

igdkmd64.sys is the Intel Graphics driver.

------------------------

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Uninstall ScreamingBee ASAP, very buggy software.

3. If the above two fail to stop the problem, remove and replace Trend Micro with Windows Defender ASAP:

Trend Micro removal - http://esupport.trendmicro.com/solution/en-us/1037161.aspx

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.
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