Black screen when logging into Windows 8.0 or Windows 8.1

Earlier this week some of our users reported seeing only a black screen or black screen with a moving cursor when logging into their Windows 8 or Window 8.1 device. The root cause appears to be a known issue with versions 2.16.31.75, 2.17.1.22 and 2.17.0.324 of Search Protect, a product which can be installed on Windows devices as part of a web download made available by ClientConnect Ltd. ClientConnect Ltd has posted a notification on the following website:

http://info.trovi.com/searchprotect/support_center_notifications

Some customers have reported resolving the problem using these steps:  

  1. Boot your device into the Windows Recovery Environment and enter safe mode

  2. Launch control panel and select Uninstall a program

  3. Remove the program with “Search Protect” in the name 

If these steps do not help, please contact ClientConnect’s support center using the above link for support as described here.

As Microsoft continues to investigate this issue, updates will be posted here.

 

Discussion Info


Last updated May 28, 2019 Views 12,616 Applies to:

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Hi ,Which Company You have?? if you have Dell Then try To update Your BIOS
Thanking you
Anish Ansari
Called up Microsoft Store and the technician remoted in and found malware.  He first rebooted into safe mode with networking, uninstalled McAfee using the control panel and Revo, then installed and ran Malwarebytes. He also uninstalled a whole bunch of devices that we duplicates from Lenovo.   Computer is back to normal. 
This fixed my issue finally!!!
How do you boot in safe mode?
Thanks Scott--it worked!
Thanks a million, after 8 hours of attempts to fix this it worked!

Hi there,

Is it possible this could be some hackers that have hacked into the actual Windows 8 database, if more than one users are receiving the same black screen error?

Search Protect is by Conduit, which is a well known virus that has been going around. Is it possible for you (or someone else) to get Microsoft to check for a breach in their database?

I would recommend anyone who is having the issue to follow this steps after managing to boot into their computer.

Remove Conduit Toolbar and search.conduit.com.

http://malwaretips.com/blogs/remove-conduit-apps-search-and-toolbar/

Thank you.

How to start Windows 8 in Safe Mode
http://www.bleepingcomputer.com/tutorials/start-windows-8-in-safe-mode/


You can access the recovery console/safe mode menu by:
Depressing the Shift Key while clicking on Restart at the Login Screen (Bottom right corner).


Manually shutting down (forcibly) three times in a row will bring you to the same screen.


How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135/en-au


How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
http://support.microsoft.com/default.aspx/kb/929135

Hi,

I tried following this step, but my first problem is I cannot boost my device to safe mode or acces to control panel. I tried to start a new task from task manager and I couldn't.

Consequently, I contacted technical support on internet as you suggested, but they asked for 99$ for service. I considered that I don't have to pay because this is problem was caused by an automatic Microsoft updated.

I look forward to getting an answer.

Regards,

Alexandra

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