Hi Jeeva,
Do you receive any error codes or messages?
This issue may occur due to any third party software or hardware conflicts.
Let’s try the following steps and check.
You may check the Event Viewer for any errors that is occuring at the time of this issue.
a. Press Windows Key + X on the desktop screen and select
Event Viewer.
b. This will bring up the Event Viewer box. Click to open the event viewer.
c. In the left pane, expand out Windows Logs.
d. Click on Application log. Highlight the first event in the log and use your arrow keys to scroll down. Most of your event will be Information. You may see Yellow Warnings or Red Errors. If you see a red
error, you can double click on it to bring it up and copy the contents to a document.
Method 1:
You may try running the Windows Updates and install all the available updates including the optional driver and firmware updates.
Windows Update: Frequently Asked Questions
You may also refer to the Acer support website and try installing the Windows 8.1 version of chipset and other device
drivers for your computer and check.
Method 2:
You may try to run “System Maintenance” troubleshooter to diagnose and fix the issue.
Follow these steps to run the troubleshooter.
a. Press “Windows key + W” from the keyboard.
b. Type “Troubleshooting” without quotes in the search box and hit Enter.
c. Select “View all” option from the left panel.
d. Select “System Maintenance” from the list and follow On-screen instructions.
Method 3:
Let’s try restart the computer in Safe mode and check.
a. Right click at the bottom left of the desktop and select
Run.
b. Type msconfig and hit Enter.
c. Now click the boot tab.
d. Place a check mark on the Safe boot option.
e. Click apply and then
ok. Restart the computer.
Note: You need to uncheck the Safe mode option by performing the above steps to boot in normal startup.
For further information, refer to the article:
Windows Startup Settings (including safe mode)
Method 4:
If you are not facing the issue in Safe mode, then you may
perform a clean boot and check.
A clean boot helps to verify if any third party application services or startup item is causing this issue.
How to perform a clean boot in Windows
Note: After you have finished the troubleshooting, refer to the section “How to reset the computer to start as usual after troubleshooting with clean boot” to boot the system in
normal start up.
Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.
