wifi keeps disconnecting on windows 8.1

Every 20 mins or so my wifi keeps disconnecting but reconnects after the troubleshooter takes care of it, and this is what i get from the troubleshooter log:

Investigate router or access point issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built - in battery, press and quickly release the Reset button.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis: 
Network adapter Wi - Fi driver information:
   Description . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter   Manufacturer  . . . . . . . . . : Qualcomm Atheros Communications Inc.   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 3.0.1.155   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\athw8x.inf   Inf File Date . . . . . . . . . : Thursday, August 22, 2013  7:01:07 AM   Section Name  . . . . . . . . . : ATHR_DEV_OS61_956x.ndi   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0036&subsys_063211ad   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 71   Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: 
Information for connection being diagnosed Interface GUID: ec62300b - c7a2 - 4a1b - 9893 - 5f80e07eb17c Interface name: Qualcomm Atheros AR956x Wireless Network Adapter Interface type: Native WiFi
Connection incident diagnosed Auto Configuration ID: 1 Connection ID: 1
Connection status summary Connection started at: 2014 - 01 - 28 13:55:55 - 123
Page 1 of 3
1/28/2014file:///C:/Users/Paul/AppData/Local/Diagnostics/460911090/2014012812.000/ResultRepor ...
 Profile match: Success
 Pre - Association: Success
 Association: Success Security and Authentication: Success
List of visible access point(s): 4 item(s) total, 4 item(s) displayed        BSSID BSS Type PHY Signal(dB) Chnl/freq    SSID
-------------------------------------------------------------------------
72 - 54 - 99 - 20 - 83 - 90 Infra <unknown> - 75 2 RomTelecom - WEP - 8390
72 - 54 - 99 - 20 - 83 - 91 Infra <unknown> - 74 2 RomTelecom - WPA - 8390
68 - 7F - 74 - B0 - E5 - 5A Infra <unknown> - 88 2 dan C8 - 3A - 35 - 12 - DC - E0 Infra <unknown> - 84 9 vlardag
Connection History
 Information for Auto Configuration ID 1
  List of visible networks: 11 item(s) total, 11 item(s) displayed  BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
  Infra <unknown> Yes 40 Yes Clicknet - A325  Infra g Yes 34 Yes dlink  Infra <unknown> No 42 Yes CiscoD3156  Infra g Yes 38 Yes Venus  Infra <unknown> Yes 52 Yes admin
  Infra <unknown> No 54 Yes RomTelecom - WEP - 8390
  Infra <unknown> Yes 54 Yes RomTelecom - WPA - 8390
  Infra <unknown> Yes 12 Yes dan
  Infra <unknown> Yes 36 Yes RomTelecom - WEP - C7CC
  Infra <unknown> Yes 36 Yes RomTelecom - WPA - C7CC  Infra <unknown> Yes 50 Yes vlardag
  List of preferred networks: 1 item(s)   Profile: RomTelecom - WEP - 8390
    SSID: RomTelecom - WEP - 8390    SSID length: 19    Connection mode: Infra    Security: No    Set by group policy: No    Connect even if network is not broadcasting: No    Connectable: Yes
 Information for Connection ID 1
 Connection started at: 2014 - 01 - 28 13:55:55 - 123 Auto Configuration ID: 1  Profile: RomTelecom - WEP - 8390
  SSID: RomTelecom - WEP - 8390  SSID length: 19  Connection mode: Infra  Security: No  Pre - Association and Association   Connectivity settings provided by hardware manufacturer (IHV): No   Security settings provided by hardware manufacturer (IHV): No   Profile matches network requirements: Success   Pre - association status: Success
   Association status: Success
    Last AP:  72 - 54 - 99 - 20 - 83 - 90  Security and Authentication   Configured security type: Open   Configured encryption type: None   802.1X protocol: No   Key exchange initiated: Yes    Unicast key received: No    Multicast key received: No   Number of security packets received: 0
Page 2 of 3
1/28/2014file:///C:/Users/Paul/AppData/Local/Diagnostics/460911090/2014012812.000/ResultRepor ...
   Number of security packets sent: 0   Security attempt status: Success Connectivity   Packet statistics
    Ndis Rx: 104388
    Ndis Tx: 38626    Unicast decrypt success: 0    Multicast decrypt success: 0    Unicast decrypt failure: 0    Multicast decrypt failure: 0    Rx success: 14
    Rx failure: 155340
    Tx success: 100
    Tx failure: 76    Tx retry: 61    Tx multiple retry: 4    Tx max lifetime exceeded: 0
    Tx ACK failure: 4122   Roaming history: 0 item(s)
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: 
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration Initialize status: Success
Information for connection being diagnosed Interface GUID: ec62300b - c7a2 - 4a1b - 9893 - 5f80e07eb17c Interface name: Qualcomm Atheros AR956x Wireless Network Adapter Interface type: Native WiFi
Result of diagnosis: There may be problem



can someone figure out what does it mean so you can solve my problem?
thanks in advance!
 

Question Info


Last updated September 18, 2019 Views 28,295 Applies to:
Answer
Answer

I have a Toshiba Satellite C55Dt-B5208 with the dreaded qualcomm atheros ar956x for windows 8.1 and I have consistently had random disconnects. I have already did the power setting change most people mention and it has done zero to help with the random drops.  All my other PC's do not have this issue.

Any help in resolving this problem will be greatly appreciated.

Here is the fix for your issue. Its just a configuration that needs to be changed because of Windows 8.1

Part-1
Open Control Panel--->Network and Internet--->Network and Sharing Center
Click on Wi-Fi(*Your SSID*)
Click on properties--->Configure--->Power Management
Uncheck "Allow the computer to turn off this device to save power"

Part-2 
Connect to your Modem using an ethernet cable or try your luck connecting it with Wi-Fi.
Open your browser and type in 192.168.1.1 and press enter.
You will need to login to your modem.

By default,

username : admin
password : admin

If you changed them,

username : your_username
password : your_password


Once you login, click on Wireless and you will see the wireless settings
1) Click on Wireless Security and set the Security Mode to WPA2 only. WPA mode to be set to WPA2-PSK.
2) Channel/Wireless Channel should be set to CH1 or just 1 in a few modems (by default its set to auto)
3) 802.11 mode should be set to 802.11b/g/n
4) Bandwidth should be set to 20 M

You are done! No more issues connecting to your Wi-Fi network evry time you reboot your PC or Modem.

And this fix is tried and tested on Windows 8.1

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