XBOX ONE Controller Drivers causing ERROR

This error started popping up after I started using the XBOX ONE controller on Windows 8.1.
I had the driver's from Mayor Nelson's blog installed a long time ago, but only after ACTUALLY plugging the controller in via micro USB cable this error occurs.
This pop-up appears from time to time randomly. It is not too often, but it has started to get on my nerves.

There are no more additional information besides what is shown in the picture above.
This is all I have to work with.


Any help is appreciated.

Answer
Answer

Hi.

Sorry for delay in response.

If you are still facing the issue I would suggest to uninstall the XBOX 360 drivers and install Xbox One controller PC drivers from this link and check if it helps.

http://support.xbox.com/en-US/xbox-one/accessories/controller-pc-compatibility

You may also post your query at Xbox form for better assistance related to Xbox issue.

http://forums.xbox.com/

Hope this information helps.

John Rubdy
Forum Moderator | Microsoft Community

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Answer
Answer

Hi,

Welcome to Microsoft Community forum.  

The issue is you are getting  Runtime Error ”Microsoft Visual C++ Runtime Library:

Let’s try few methods below and check if this helps in resolving the issue with black screen as this error is usually due to hard drive failure to boot. This may also be due to conflict of drivers with System files.

I would suggest you to place the computer in clean boot state and check if any of eth start up services is causing the issue.

Method 1: Clean boot: To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

http://support.microsoft.com/kb/929135

 

Note: Please refer to the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

 

Method 2: I would also suggest you to download the latest version of Visual c++ and check.

Latest Supported Visual C++ Downloads

http://support.microsoft.com/kb/2019667/en-us

 

Method 3: You can also run a sfc/scan to check and fix the corrupted system files.

 

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations.

Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows

http://support.microsoft.com/kb/929833/en-us

  

NOTE: This may take a while to finish running.

 

Reference:

C Run-Time Error R6002

http://msdn.microsoft.com/en-us/library/k1x26e0x(v=vs.110).aspx

 

Let us know about the status of the issue. We would be happy to help you further.


John Rubdy
Forum Moderator | Microsoft Community

8 people were helped by this reply

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Question Info


Last updated October 16, 2020 Views 102,997 Applies to: