Windows automatic update disabled laptop keyboard and touchpad.

I've had the same thing happen.  I was using the keyboard right before the update then it restarted and nothing. The external mouse works but that's it.

I've tried the same things you have.

I had restore points but windows would not restore, even in safe mode.

My laptop came with Windows 8.

I've given up and am refreshing.

I can not believe that this problem has been going for years now and there's no fix.

   Thank you for your reply, Lisa. I am frustrated and mystified by the lack of interest or ideas for a problem that Microsoft should be embarrassed has been occurring.

  So, among all the experts in the community, no one has a clue?

   Since this appears to be a registry issue, can anyone recommend a registry edit that might fix it?

  If the related registry keys were deleted, might they be recreated when I attempt to reinstall the drivers?

Does anyone know?

hi, do you know where would it be possible for me to get the keyboard drivers for the model below?

    Sorry for the late reply but I've been away. I will try to be of help if I can an offer step by step instructions:

    I assume that you are experiencing a similar issue on a PC with windows 8.1 and my advice is tailored to that assumption. (That includes the ability to use an external mouse)

   First in order to be able to type while the keyboard is disabled you have  to use the virtual keyboard available within Windows 8.1. At the sign in screen you can access the on screen keyboard by right clicking the semicircular icon on the lower left. Once you're at the desktop screen you will have to open it again.  Point your mouse to the window icon in the lower left corner and right click. Select Control Panel from the menu that appears. From there select Ease of Access > Ease of Access Center and click on Start On Screen Keyboard. Keep it open. You can minimize it if it blocks your view of a key panel. It can be restored from the Metro interface and used there as well.

  Next open the Metro interface ( Click Windows Icon in lower left corner ) Use the On Screen keyboard to type ( in any blank spot ) " command prompt " Right click "Command Prompt" when it appears and select "run as administrator"

    This will take you back to the desktop where a black box will open. Navigate to the prompt

(C:\Windows\system32>) and use the on screen keyboard to type "regedit".

  The registry editor will open. You can close the command prompt box.

The registry editor, you will see, consists of two panels. The one on the left shows the registry tree and the right panel will show the contents of whatever key you have highlighted on the left.

Navigate to the key described in my original post:

HKEY LOCAL MACHINE>SYSTEM>CurrentControlSet>Control>Class...

Within the Class folder you'll see a number of subfolders with lengthy names consisting of letters and numbers. Select each one in turn until you find the one associated with the keyboard. This will become apparent by reading the "contents" in the right panel. You will see the  term "keyboard" under the Data column.

   Under the Name column you will see the term Upper Filters. Highlight it and then delete it.

Then you're done. Just reboot and if your situation is like mine the registry entry should rewrite itself and you will have a working keyboard once again.

   I also recommend closing the registry folders you expanded in the left panel before rebooting but that is just for tidiness and will not affect the outcome.  Good luck I hope this post does not reach you too late.

This did not work. Any other advice? The  box store wanted to charge $200 to reinstall my OS. I am not very the tech savvy, but that seems extreme for a 2 day old laptop. I may be going in to replace this computer.