Dear Experts,

I'm have a vital problem with my HP Pavilion 14-N011SX Notebook on Windows 8.1...

I'm getting the blue screen with DUMP VIDEO_DXGKRNL_FATAL_ERROR continuously...

I have attached all Minidumps for your reference...

Kindly let me know how to get rid of this issue... 

Thanks in advance for your valuable support and guidance... 




Hi Deepak,

All of the attached DMP files are of the VIDEO_DXGKRNL_FATAL_ERROR (113) bug check.

This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

3: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffd000`242a6a18 fffff800`01e3f9ca : 00000000`00000113 00000000`00000017 ffffe000`0036a540 00000000`00000000 : nt!KeBugCheckEx
ffffd000`242a6a20 fffff800`01cd7efc : ffffe000`0036a540 ffffe000`00ff5060 ffffd000`242a6a88 00000000`00000000 : watchdog!WdLogEvent5_WdCriticalError+0xce
ffffd000`242a6a60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+0x44

^^ Very small and uninformative call stack, only telling us that the Direct X Kernel called into a critical Watchdog error, which caused the bugcheck.


1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's likely causing conflicts:

McAfee removal -

Windows Defender (how to turn on after removal) -



Debugger/Reverse Engineer.

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Question Info

Last updated March 10, 2021 Views 14,585 Applies to: