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Windows 8.1 (VIDEO_DXGKRNL_FATAL_ERROR)

Deepak M Reddy asked on

Dear Experts,

I'm have a vital problem with my HP Pavilion 14-N011SX Notebook on Windows 8.1...

I'm getting the blue screen with DUMP VIDEO_DXGKRNL_FATAL_ERROR continuously...

I have attached all Minidumps for your reference... http://1drv.ms/NifJbF

Kindly let me know how to get rid of this issue... 

Thanks in advance for your valuable support and guidance... 

Regards,

Deepak

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Patrick Barker replied on

Hi Deepak,

All of the attached DMP files are of the VIDEO_DXGKRNL_FATAL_ERROR (113) bug check.

This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

3: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffd000`242a6a18 fffff800`01e3f9ca : 00000000`00000113 00000000`00000017 ffffe000`0036a540 00000000`00000000 : nt!KeBugCheckEx
ffffd000`242a6a20 fffff800`01cd7efc : ffffe000`0036a540 ffffe000`00ff5060 ffffd000`242a6a88 00000000`00000000 : watchdog!WdLogEvent5_WdCriticalError+0xce
ffffd000`242a6a60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+0x44

^^ Very small and uninformative call stack, only telling us that the Direct X Kernel called into a critical Watchdog error, which caused the bugcheck.

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1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's likely causing conflicts:

McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.
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