Windows 8.1 BSOD caused by dxgkrnl.sys and/or watchdog.sys "video_dxgkrnl_fatal_error"

Hello guys,

every time i open my Acer E1-572G laptop i get a bsod with the message video_dxgkrnl_fatal_error

keep in mind that:

-i have the latest updates and latest directx

-the video drivers are installed by microsoft via update so no drivers from the AMD website were downloaded

-i uninstalled the AMD video card from device manager so windows cand reinstall it by itself, bsod is still there

here is a screenshot of the program BlueScreenView reading the last .dmp file (there are 2 in total which have the same problems) 

what causes my problem and what should i do? Thanks in advance!

 

Question Info


Last updated September 10, 2018 Views 13,848 Applies to:
Answer

Thanks!

The attached DMP file is of the VIDEO_DXGKRNL_FATAL_ERROR (113) bug check.

This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

If we take a look at the call stack:

1: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`351e7a18 fffff800`016039ca nt!KeBugCheckEx
01 ffffd000`351e7a20 fffff800`0168aefc watchdog!WdLogEvent5_WdCriticalError+0xce
02 ffffd000`351e7a60 ffffe000`00243540 dxgkrnl+0x15efc
03 ffffd000`351e7a68 ffffe000`00fdb060 0xffffe000`00243540
04 ffffd000`351e7a70 ffffd000`351e7a88 0xffffe000`00fdb060
05 ffffd000`351e7a78 00000000`00000018 0xffffd000`351e7a88
06 ffffd000`351e7a80 fffff800`02cfa400 0x18
07 ffffd000`351e7a88 fffff800`02cfd67c igdkmd64+0x3a400
08 ffffd000`351e7a90 ffffe000`00526000 igdkmd64+0x3d67c
09 ffffd000`351e7a98 ffffe000`00000001 0xffffe000`00526000
0a ffffd000`351e7aa0 fffff803`6992a100 0xffffe000`00000001
0b ffffd000`351e7aa8 ffffe000`0279b880 nt!ExNode0
0c ffffd000`351e7ab0 ffffe000`02f26a90 0xffffe000`0279b880
0d ffffd000`351e7ab8 fffff800`02cfa422 0xffffe000`02f26a90
0e ffffd000`351e7ac0 00000000`00000000 igdkmd64+0x3a422

^^ We can see three igdkmd64.sys calls which is the Intel Graphics driver. We then have a dxgkrnl.sys call which is the DirectX Kernel, and then a watchdog event which calls into nt!KeBugCheckEx.

---------------------

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace AVG with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

AVG removal - http://www.avg.com/us-en/utilities

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.