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Windows 8.1 BSOD caused by dxgkrnl.sys and/or watchdog.sys "video_dxgkrnl_fatal_error"

PaulSoare asked on

Hello guys,

every time i open my Acer E1-572G laptop i get a bsod with the message video_dxgkrnl_fatal_error

keep in mind that:

-i have the latest updates and latest directx

-the video drivers are installed by microsoft via update so no drivers from the AMD website were downloaded

-i uninstalled the AMD video card from device manager so windows cand reinstall it by itself, bsod is still there

here is a screenshot of the program BlueScreenView reading the last .dmp file (there are 2 in total which have the same problems) 

what causes my problem and what should i do? Thanks in advance!

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Patrick Barker replied on

Thanks!

The attached DMP file is of the VIDEO_DXGKRNL_FATAL_ERROR (113) bug check.

This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

If we take a look at the call stack:

1: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`351e7a18 fffff800`016039ca nt!KeBugCheckEx
01 ffffd000`351e7a20 fffff800`0168aefc watchdog!WdLogEvent5_WdCriticalError+0xce
02 ffffd000`351e7a60 ffffe000`00243540 dxgkrnl+0x15efc
03 ffffd000`351e7a68 ffffe000`00fdb060 0xffffe000`00243540
04 ffffd000`351e7a70 ffffd000`351e7a88 0xffffe000`00fdb060
05 ffffd000`351e7a78 00000000`00000018 0xffffd000`351e7a88
06 ffffd000`351e7a80 fffff800`02cfa400 0x18
07 ffffd000`351e7a88 fffff800`02cfd67c igdkmd64+0x3a400
08 ffffd000`351e7a90 ffffe000`00526000 igdkmd64+0x3d67c
09 ffffd000`351e7a98 ffffe000`00000001 0xffffe000`00526000
0a ffffd000`351e7aa0 fffff803`6992a100 0xffffe000`00000001
0b ffffd000`351e7aa8 ffffe000`0279b880 nt!ExNode0
0c ffffd000`351e7ab0 ffffe000`02f26a90 0xffffe000`0279b880
0d ffffd000`351e7ab8 fffff800`02cfa422 0xffffe000`02f26a90
0e ffffd000`351e7ac0 00000000`00000000 igdkmd64+0x3a422

^^ We can see three igdkmd64.sys calls which is the Intel Graphics driver. We then have a dxgkrnl.sys call which is the DirectX Kernel, and then a watchdog event which calls into nt!KeBugCheckEx.

---------------------

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace AVG with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

AVG removal - http://www.avg.com/us-en/utilities

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.
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