unable to install intel Bluetooth application"there is a problem with windows installer package"

hi all..

yesterday I update intel hd graphics driver and it is fine and very good but after I shut down my laptop and turn it on in the morning a warning box appears on the desktop says "There was a problem starting C:\program files (x86)\intel\Bluetooth\btmshellex.dll.      The specified module could not be found "

I think this happens after I use driver sweeper to remove all old intel hd graphics drivers and it remove Bluetooth driver as I thunk I am not sure...

I download Bluetooth driver from intel its name is "intel proset/wireless software for bluetooth(R) technology" but It DID NOT install correctly during install it tells me "there is a problem with windows installer package .A program required for install to complete could not be run. Contact your support personnel or package vendor." then it tells me "intel(R) proset/wieless Bluetooth software for Bluetooth(R) technology setup wizard  ended prematurely because of an error. your system has not been modified. to install this program at a later time, run setup wizard again. click the finish button exit the setup wizard." then I click finish and a box appears tell me "fatal error during installation" what can I do to return Bluetooth driver powered by intel and remove the warning box appears when I turn on the laptop please help me fix that problem and install Bluetooth driver help me....

Original title: Intel Bluetooth Did not work


Question Info

Last updated August 5, 2019 Views 7,218 Applies to:

Hi Lee,


Thank you for Visiting Microsoft Communities.


As I understand that you are not able to install Intel proset/wireless software for bluetooth(R) technology.


This happens due to the following reasons:


Registry Entries of the Bluetooth software still in the computer blocking installation

Remaining bluetooth related files on the computer.


Please follow the below method to remove the traces and then try to reinstall the software:


Method 1: uninstall the program from control panel


Press windows key +R together.

Type appwiz.cpl in the run windows and click ok

This will display all the installed programs

Please check for Intelproset/wireless software for bluetooth(R)

If you find the program uninstall it.

If you are unable to remove the program from control panel follow method 2


Method 2: uninstall using Device manager


Press windows key +R together.

Type devmgmt.msc in the run windows and click ok

Device manager will open

Please select Bluetooth by expanding the list

Right click and uninstall it.


Method 3: Uninstall programs using fix it  


This will automatically remove all the traces and folders related to the particular software that you want to uninstall from the computer.


Click run now on this article

Install the Fix it and please select uninstall when prompted

It will display the list of software’s installed.

Select Intel proset/wireless software for bluetooth(R)

This will remove all the program related traces and then once it is complete reboot and install the Bluetooth software.


Note: please select the right application because this fix it will completely remove the application related files even from windows installer.


Note2: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows


Hope this helps you to resolve the issue, if any question you can write to us and we will be glad to assist you further.

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