Unable to install drivers on Windows 8.1

My PC is a SONY VAIO SVE1713X1EB with Windows 8.1 64 bits.
I am trying since hours to update or install drivers for different devices (Canon EOS camera, SD card reader, etc.).
I always get the following message:
Any suggestion?
Thanks
 

Question Info

Last updated March 25, 2020 Views 926 Applies to:

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Hello,

Please try to run SFC / SCANNOW command in the administrative Command Prompt and reboot. Meanwhile, post your query at manufacturers site forum, they can assist you more better in providing early solution to your issue. You can also download the driver from manufacturer's site and manually install them.

Hope this helps, Good luck :)
___________________________________________________________________________________________________

Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP · Windows Help (www.kapilarya.com)

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Thanks.
I've already tried to downlaod drivers from manufacturers website, same result :(

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Please share the c:\windows\inf\setupapi.dev.log file.


-Eliyas


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Hi Eliyas,
I've uploaded the file on my SkyDrive. Here is teh link:

https://skydrive.live.com/redir?resid=567A24D770066B2C!9101&authkey=!AD-meRThppuAoNw&ithint=file%2c.log

Thanks
Franco

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I do a see numerous installation failures (PCI, USB devices) all with the same reason. I don't the know the cause. So I have asked an expert in installation internally about this and will respond to you when I hear from him.


-Eliyas


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Could you please share  %windir%\Logs\CBS\CBS.log file from your system? Our folks looked at this and baffled by the sequence of events shown in the setupapi.dev.log file. They are hoping that CBS.log might provide some clue as to what happened.


Also, could you please tell us what the state of this registry key is?


HKLM\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters\DeviceInstallDisabled


Is that 0 or 1?


Thanks,

Eliyas


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Hi Eliyas
here is the link to CBS.log file as you requested.

https://skydrive.live.com/redir?resid=567A24D770066B2C!9173&authkey=!AOvkG6W9nbgCnSs&ithint=file%2c.log

The state of the registry HKLM\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters\DeviceInstallDisabled is 1.

Thanks
Franco

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Please delete the DeviceInstallDisabled registry and reboot the system. Let me know the results.


-Eliyas


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My MS contact who is digging into this issue is asking for all the log files under c:\windows\logs\cbs. Could you please oblige?


Thanks,

Eliyas


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Here is the CBS.log file:
https://skydrive.live.com/redir?resid=567A24D770066B2C!9173&authkey=!AOvkG6W9nbgCnSs&ithint=file%2c.log

Franco

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