Problem with graphics driver in windows 8

hi i always have error after playing any game in windows 8.1 the game close after 5 minutes of playing and this message show up "graphics driver has stopped responding and has recovered" , i was playing the same game which is hitman absolution and many other games in windows 7 without any problem now after upgrading to windows 8.1 pro every game show the same error , PS : when this error happens if i tried to open any other game it won't last less than 3 seconds and it will close without showing any error. 

I have a Hewlett Packard PC with this spec :
-Intel core i5-2400 @3,10 CPU
-7 GB Ram @1600
-Nvidia Geforce Gt-610 Zotac Synergy Edition 2gb (Driver Version 332.21) 
-Windows 8.1 Pro 64bit

Any help with that ?? , it's really annoying please help me .


Question Info

Last updated February 12, 2018 Views 279 Applies to:

Hi Hassan,


This type of issues are usually caused because of graphics driver or game compatibility issues. Before we start with the troubleshooting steps, I would like to know some information about this issue.

1. Are you getting this issue only while playing games?

2. Is this issue confined to any specific games or with all the Windows 8.1 compatible games?

3. Have you made any changes to the computer prior to this issue?


I would suggest you to try the following methods and check if it works for you.

Method 1:

Try updating the Video card drivers from HP or Nvidia website or from Windows update and check if it helps.

Follow the steps to update the Video card driver:

a.       Press Windows Key + X key and click Device Manager.

b.      Expand ‘Display Adapters’.

c.       Right-click on the Video card listed and click on ‘Update Driver Software’.


Method 2:

Try reinstalling the Video card drivers and check if the issue persists.

Step 1: Follow the steps provided below to uninstall the video card drivers:

a. Press Windows + X keys and select Device manager.

c. Right-click on the Video card and click on Uninstall.

d. Restart the computer.

Step 2: Download the drivers from Nvidia or from HP website and install it.

Nvidia drivers:

HP driver downloads:


Please reply with the status of the issue, so that we could help you better.

Basith M
- Forum Moderator (Multiple Forums)

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