Problem connecting Windows 8.1 pc to JBL Charge bluetooth speaker ?

When I try to connect the pc through Bluetooth to the above wireless speaker , it shows "connected" .and immediately it shows "not connected". Can we not play the music of pc on the wireless speaker ?

Question Info

Last updated November 11, 2019 Views 71,112 Applies to:

Hi Nanhe,

Let me answer your question first. Yes, you can play music using Bluetooth speaker from your computer. Provided you pair the devices correctly.

Please provide us the following details so that we can assist you ahead.

1) Are you able to connect other wireless devices to your computer?
2) What is the model of the JBL Charge Bluetooth speaker?
3) What is the make and model of your computer?

Make sure the device and your computer are the correct distance apart. The device information should include the correct distance.

The device might be too busy or have too many connections (for example, other devices might be connected to a Bluetooth enabled printer). Wait until the device is less busy, and then try again. Or, to reduce the number of connections, set the other devices so that they are not discoverable. If you're not sure how to turn off discoverability, check the information that came with the device or go to the manufacturer's website.

Make sure Windows is configured to accept incoming Bluetooth connections. To do so, if you have Bluetooth wireless technology installed on your computer, you can check Control Panel for Bluetooth enabled devices. Here's how:

a) Press Windows Key + X Key, click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
b) Click the Options tab, select the Allow Bluetooth devices to connect to this computer check box, and then click OK.

If the device is close to other devices that use radio frequencies (such as microwave ovens, cordless phones, remote controls for electronics or lighting, or 802.11 wireless networks), those devices might be creating interference. Try moving the device that isn't working farther away from the other devices.

Method 1: Run the hardware and device Troubleshooter.

Follow these steps to run Hardware and Devices troubleshooter.

a) Press Windows key + W and type troubleshooting.
b) Select Troubleshooting.
c) Select View all on the top left corner.
d) Run Hardware and Devices troubleshooter.

Method 2: Make sure that the Bluetooth Support Service is running.

Make sure that you sign in to your computer as an administrator user and then follow the steps
given below to check the status of the Bluetooth Support Service.

a) Press Windows Key + R Key.
b) Type services.msc and scroll down to Bluetooth Support Service in the list.
c) Right Click and Click on Properties.
d) Set the Service Status as Start.
e) Restart your computer.

Download and install the latest the Bluetooth drivers from the manufacturer

Method 3: Re-add a Bluetooth enabled device, refer to these steps.

Once you've verified that a Bluetooth adapter is installed on your computer, and the device you want to connect with is discoverable, you can add most Bluetooth enabled devices to your computer. Here's how:

1) Press Windows key, it will popup the start screen, type Add a device, click settings, click add Bluetooth device

2) Click the Bluetooth enabled device you want to add to your computer, and then click Next. If you don't see the device you want to add, make sure the device is turned on and discoverable. If you just turned on the device, it may take Windows several seconds to detect it.

3) Windows might ask you to enter a pairing code (sometimes called a PIN or pass code). Most Bluetooth enabled devices need to be paired with your computer before they can exchange information with each other. To do this, they must exchange protected pairing codes. This means that only the wireless devices you authorize can connect with your computer.

Refer to the link:

Why isn't Windows finding my Bluetooth or other wireless device?

Reply to us with the status of the issue. We will assist you ahead.

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