Question

Q: ntoskrnl.exe driver power state failure

I've had this issue before, but recently it started again, the .dmp file should be attached.

Answer

A:

Thanks for crash dump!

DRIVER_POWER_STATE_FAILURE (9f)

This bug check indicates that the driver is in an inconsistent or invalid power state.

By default, the fault of the crash is usbccgp.sys which is NOT the true cause. If we go ahead and run an !irp on the 4th parameter of the bug check, we get the following:

>[ 16, 2]   0  1 ffffe0000f931450 00000000 00000000-00000000    pending
           \Driver\usbccgp

^^ We get the same, which is the USB Common Class Generic Parent driver.

With this said, we're going to need to do some detective work:

Remove and replace avast! with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts:

avast! removal - http://www.avast.com/uninstall-utility

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.

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Views: 644 Last updated: February 12, 2018 Applies to: