High definition Audio Driver

I have recently built a Windows based Media /File server and installed 8.1. On running the trouble shooter it informs me that there is something wrong with the Hi/Def. driver and that trouble shooter can not fix the problem. Even after downloading the driver again I still get the same message. If it makes any difference, I have a Creative SoundBlaster X-Fi Surround 5.1 Pro installed along with the correct and up to date software. Please help.

Question Info

Last updated May 4, 2018 Views 194 Applies to:



What is the complete error message?


You may face this issue if drivers is corrupted or if sound card is not connected properly. Follow these methods and check if it helps:


Method 1: Try installing the drivers from Windows Update and check refer this article:


 Download and install drivers




Method 2: Uninstall the drivers from device manager and let Windows install default drivers and then check if audio works.

You must be logged on as an administrator to perform these steps.

  1. Open Device Manager by pressing Windows key + X, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. In Device Manager, locate the device you want to uninstall, and then Click Uninstall, and then click Scan for hardware changes to load a usable driver.
  3. Restart the computer and then check:



Method 3: You can try installing the same drivers in compatibility mode and check if it helps:


Get your apps and devices working in Windows 8.1





Method 4: If issue persists, try installing the drivers in Clean Boot mode and check if it helps:




Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.



Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

John Rubdy
Forum Moderator | Microsoft Community

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