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Driver IRQL not less or equal - Win 8.1 (with minidump files)

TungHoang asked on

Hi Microsoft,

Recently my Asus laptop crashing so many times (when I played Fifa Online 3), which hadn't happen before. I looked up for this error online but I could not read the minidump files to figure out what happen. Would you please help me?

Here is the link to my minidump files: https://onedrive.live.com/redir?resid=5548348A94945E1D!594&authkey=!AMPooWT91GxNwGI&ithint=folder%2c.dmp

Thank you so much for your time!

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Patrick Barker replied on

Hi,

All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+62c47 )

^^ Intel Graphics driver.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

--------------------

If you're still crashing after the above, please follow below:

1. AiCharger.sys is listed and loaded in the modules list which is the Ai Charger driver. It's included in many Asus bloatware, which you appear to have installed. Please go ahead and uninstall any and all Asus software as it's unnecessary bloatware.

2. Remove and replace AVG with Microsoft Security Essentials for temporary troubleshooting purposes as it may be causing conflicts:

AVG removal - http://www.avg.com/us-en/utilities

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

Regards,

Patrick

Debugger/Reverse Engineer.
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