Canon Scanner not recognized

I am getting the error message:

There is a problem starting c:\Users\Rob\appdata\local\conduit\backgroundcontainer\backgroundcontainer.dll

The specified module could not be found.


This is a Canon Lide25 scanner and the Canon website driver download page said that the drivers are included in Windows 8.1 and in Windows 8.  Where would I get the above dll? or any suggestions?

 

Question Info


Last updated December 19, 2019 Views 8,689 Applies to:
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Answer

​Hi,

 

backgroundcontainer.dll is .dll file for Conduit products. To assist you further with this issue, I would like to know some information.
1. When do you get this error?
2. Have you made any changes to the computer other than installing Windows 8.1?

 

I would suggest you to try downloading the Windows 7 drivers and install it in Windows 7 compatibility mode and check if it helps.

Follow the steps to install in Compatibility mode:

a.       Right click the driver installation file and select Properties then tap or click the Compatibility tab.

b.      Place a check in the Run this program in compatibility mode for: box.

c.       Tap or click the drop down box and select a previous operating system, then tap or click OK.

d.      Try installing the driver and check.

 

 

You may download the driver software from the following Canon link:
http://www.usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_lide25?selectedName=DriversAndSoftware

 

Please reply with the status of the issue, so that we could help you better.

Basith M
- Forum Moderator (Multiple Forums)

8 people were helped by this reply

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