Hello,
My computer will blue screen with IRQL_NOT_LESS_OR_EQUAL every time I manually restart it. The blue screen occurs after I begin the restart process (but before it goes to BIOS and starts windows up again.) It then restarts "ungracefully" after the bluescreen and goes to BIOS... etc.
I have not recently installed any new hardware. My computer is a Gateway LX4710-01 desktop. I did add in new RAM chips at one point, but the blue screens were not happening while I was on Windows 8.0. They have only been happening in 8.1 (so I don't think the RAM upgrade is the issue.)
I would appreciate knowing what I need to do to stop these blue screens from occurring. I have been reading how other people have been able to resolve this and would prefer not to remove/re-install ALL drivers if it can be helped - maybe the dump file can provide specific information. What can I do to pinpoint the specific problem, and then resolve it?
This is the link to the minidump file:
https://onedrive.live.com/redir?resid=7CF80F36DFE197C9!289&authkey=!AEVM3i0AxoelT6E&ithint=file%2c.dmp
I opened the file in BlueScreenView and two lines are highlighted in red, one is for hal.dll and the other is for ntoskrnl.exe:
Thank you,
Richard