bluetooth keeps disabling after an update of the bluetooth driver

Hi Kenneth,

Please answer these questions to get more clarity on this issue:

-          What is the model number of the computer?

-          After upgrading to Windows 8.1, did you install all pending Windows Updates and update all device drivers accordingly?

This issue might occur due to several reasons like software or hardware driver incompatibility, missing updates, broken drivers etc.

Let us follow these methods and check if this helps:

Method 1.

This can happen if the Bluetooth device uses a Bluetooth 3.0 radio that is turned off by the manufacturer’s software.

If turning the Bluetooth device off causes your Bluetooth settings to disappear, follow these steps to re-enable your Bluetooth device:

Open “PC Settings”.

Select “Network”, and then “Airplane mode”.

If the Bluetooth device was previously paired, there should be an “Enable Bluetooth” switch. Slide it to on position.

Method 2.

The Hardware Troubleshooter is an automated tool which checks the hardware on the computer for any known issues and provides the details on how to fix them.

Plug in the device and follow these steps to run the troubleshooter:

Press “Windows Logo” + “W” keys from the keyboard.

Type “Troubleshooting” in the search bar and press “Enter”.

In the “Troubleshooting” window, click on “View All” on the left pane.

Click on “Hardware and Devices”.

Click on “Advanced” and then click on “Run as Administrator”.

Click “Next” and follow the on-screen instructions to complete the troubleshooting process. Once this is done, restart the computer and check if the issue persists.

Article for reference:

Why isn't Windows finding my wireless device?: http://windows.microsoft.com/en-in/windows-8/why-isnt-windows-finding-device

Method 3.

Turn on the Bluetooth enabled device and then make it discoverable. Methods for making it discoverable can vary widely depending on the device. To learn how to make a Bluetooth enabled device discoverable, check the info that came with your device or go to the manufacturer’s website.

If your device has a wireless switch, make sure it’s turned on. The switch could be on the front, back, or side, and it could be small and unmarked. Check the info that came with your device to see if a picture shows where it’s located.

Method 4.

Usually after an update to a newer version some drivers or devices may not work as expected. This issue may occur as the computer may need the latest version of updates or drivers.

Drivers are updated occasionally. Windows can update them automatically, or you can install the updated drivers yourself. It's important for you to have confidence in the updated drivers you install. Windows notifies you if it detects a suspicious or unsafe driver you shouldn't install.

Download and install drivers: http://windows.microsoft.com/en-in/windows-8/all-drivers

Windows Update: Frequently Asked Questions: http://windows.microsoft.com/en-in/windows-8/windows-update-faq

You may download the latest driver from the manufacturer website and install in Windows 8 compatibility mode to check if this helps. Compatibility mode runs the program using settings from a previous version of Windows.

Make older programs compatible with this version of Windows: http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

Keep us posted on the status of the issue and we will be glad to offer our assistance.

its a lenovo g400 notebook.

i did the method 2 and its likely that the new updated driver isnt working as expected as what you said.

this is what i got on the method 2:

my remedy for this is that i install the downloaded updated version of the driver again,.. it was downloaded on microsoft i think because i just click the "download the update" im not sure what it said before, its just that im sure its from microsoft because it was downloaded automatically. 

what does that code 43 mean?

Hi,

-          Were you able to follow other methods provided in the previous reply? If yes please reply with the status of the issue.

Error 43 means that one of the drivers controlling the device notified the operating system that the device failed in some manner. There might be some incompatibility between the driver and the hardware device.

You may uninstall the driver, restart the computer and install the driver in latest driver downloaded from the manufacturer’s website. Further, you may also try to manually install the driver in compatibility mode.

Thank you.

hi, thank you for responding to this thread.

method no.1 isnt really applicable because if the bluetooth isnt disabled, i can do that turning off and on on the NETWORK but if it is disabled, i dont find it anywhere.

method 3 isnt applicable either because this notebook doesnt have any external switch, i was able to turn it on and off on the PC SETTINGS before until the "disappearing act" of the bluetooth.

im still trying to figure out what will help on the method 4.

this is what i got when i check the WINDOWS UPDATE i clicked on the VIEW UPDATE HISTORY this is what i saw, the last time the bluetooth was updated.

now i clicked on the view details, i saw the bluetooth atheros that's on the OPTIONAL part along with the graphic driver and the audio, so i check the check box of the BLUETOOTH upon doing that automatic installing occurred. I cancelled it, thinking i should have continued it, i RESTART the computer and so the update happen, "installing update 1 of 1" i assume this is the bluetooth.. anyhow, an ERROR showed up, and what was written was: driver_power_state_failure. I assume this is really the bluetooth that it was updating and again an ERROR happened.

after that error, the bluetooth that was supposed to be on this OPTIONAL along with the audio and graphics is now gone missing.

upon viewing the UPDATE HISTORY this is what i got now:

it failed to install, so assumed that the bluetooth still has the same error after installing update.

Hi,

You may uninstall the driver, restart the computer and install the driver in latest driver downloaded from the manufacturer’s website.

Further, you will also get the latest drivers for Qualcomm / Atheros device here: http://www.atheros.cz/atheros-bluetooth-drivers.php

Thank you.

hi, i downloaded a bluetooth driver on the lenovo website, do you think this is ok?

also how do i uninstall the driver?

thank you for responding

on the atheros website that you provided, i cant see where i can download anything there, there's just a chart on the compatibility of different bluetooth.

Hi,

The computer manufacturer website has the latest and updated driver for your computer model.

Follow these steps to uninstall the driver:

-          Press "Windows key + X", click on "Device Manager".

-          Right-click on the desired driver and click on "uninstall".

-          On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove its drivers from the computer.

-          Follow the on-screen instructions to complete it and the restart the computer if prompted.

Thank you.