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Asus M80TA stylus is not working I2C HID Device Error Code10

Hi,

I have an M80TA Asus vivotab note 8, which has worked fine for almost 2 months. Then suddenly the stylus wasn't registered, but after a reboot everything seemed to work again. The next day it happened again but then the stylus stopped working at all. I receive code 10 error message regardless whether the wacom driver is installed or not. I also went through the latest wacom driver install / remove, removed the display adapter but to no avail (this was suggested in a related thread).

I've reinstalled the whole windows wiping the whole drive, but still nothing. The same error 10 appears. Is it possible that the wacom stylus has gone out of work? Are there any fixes I should download from Microsoft?

Please help me in solving this issue.


Roland

Answer
Answer

Hi Roland,

 

Let’s check the following registry location:

Note: You need to log in as administrator to perform this task.

Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

 

  • Use your hand to perform these steps.
  • Press Windows key + R key.
  • Type regedit in the run box, hit Enter in the keyboard.
  • In the Registry Editor, navigate to the below location:

          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

  • You should see a long list of registry subkeys, try to find the below registry key.

       4D36E968-E325-11CE-BFC1-08002BE10318

  • Right click on it and click Delete.
  • When you are prompted to confirm the deletion, click Yes.
  • Exit Registry Editor.
  • Restart the computer.

If the issue still persists, please contact the Asus support.

http://vip.asus.com/FORUM/

 

Try these steps and let us know the results.

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Question Info

Last updated March 15, 2024 Views 34,879 Applies to: