5.1 or 7.1 surround outputs not working properly Microsoft Windows 8.1 Pro with Media Center

Hello,

I cannot get the audio stream to play through the  surround sound channels - center or Sub Out from my audio card from any application although in the windows Sound settings I can click on a speaker and it plays the note to that channel.  

My hardware is as follows:

Motherboard: ASUS
Model: P8Z77-V
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Onboard Audio: Realtek
Audio Codec: ACL892
Audio Driver Version: 6.0.1.7023

Things I tried:
I went to the ASUS website and downloaded Realtek Audio Driver V6.0.1.7023 for Windows Win8.1 32bit & Win8.1 64bit.(WHQL):

I ran the installation - it removed the previous driver, rebooted, loaded new driver, rebooted, results are the same.

Testing of each channel works fine from Realtek HD Audio Manager or using Windows Sound>Configure tool then clicking on the speaker.

Is there a fix for this?  How can I get the software to route the audio through those outputs?

Update:  I tried a non-windows media player (AVS) and the surround channels worked when the option was selected.  This means the issue is within the Microsoft applications.  I still cannot get surround to work with Window Media Player or Windows Media Center.  I have tried going through the sound setup in WMC but even when 5.1 or 7.1 is selected the channels output nothing.  I played the same music file in all programs.  

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Perry,

 

Thank you for the detailed information. Refer to these methods and check.

 

 

As you are referring that, issue might be with the Windows Media center and Windows Media Player. Turn off and turn on Windows Media center and Windows Media Player and check.

 

Method 1:

Codecs: frequently asked questions.

http://windows.microsoft.com/en-us/windows/codecs-frequently-asked-questions#codecs-frequently-asked-questions=windows-8

Note: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

 

Method 2:

Turn off, turn on Windows Media Player/Windows Media Center and check the issue status.

a. Windows key+ W key go to settings.

b. Enter “Turn Windows feature on or off” and press enter.

c. To turn a Windows feature on, select and expand Media Features,

d. Clear the check box next to the Windows Media Player/Windows Media Center , Click on Ok, restart the computer

e. To turn a Windows feature on, select the check box check box next to the Windows Media Player/Windows Media Center . Click OK, restart the computer

 

Add features: FAQ.

http://windows.microsoft.com/en-US/windows-8/add-features-frequently-asked-questions

 

Hope this helps you. Please do let us know if you need further help, we’ll be happy to assist you.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have tried turning off, rebooting, turning on, rebooting those windows features.  

There is still no surround channel sound from WMC or WMP but still works fine with 3rd party software player.


When I click on the Sub channel or surround channels in the MS Sound>Config Speaker Setup it does produce the sound however Windows Media programs are not using the Sub channel or any other surround channel.  Just the Stereo L/R channels are working.

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

 

Try this and check.

 

- Go to the Control Panel
- Find the Speakers Icon
- Under the Playback Devices tab, find your set of speakers and click on Properties
- Click on the Enhancements tab
- Check the 'Speaker Fill' checkbox.
- Click OK.

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I do not see Speaker Fill as an option but this made me explore other possible settings.  I do have something called DTS Connect.

I check it and it does make the surround channels have output with Windows Media applications.


This does work but cancels other settings.  I will try it with a few different files/movies/music to see how well it works.

Thanks,

Perry


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Perry,

 

Refer to this link, this may help you.

http://www.microsoft.com/brasil/windowsxp/mediacenter/using/setup/speakers.mspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.


Thanks for the link, It led me to try more settings in Window Media Center.  It did get me one step closer.  I learned a couple things.

I can setup Windows Media Player for 5.1 or 7.1 Surround like so:

I press the Test button and hear sound from all speakers.

When I play a DVD, the surround is there, there is output.  It works for DVD movies recorded with Surround Sound.

When I play an Audio CD or Audio File - no output on any surround channels - including Sub-woofer channel.

However with 3rd party media player software I can select any number of speaker setups and it pumps the music through all speakers as specified.

Although this is a partial solution, I am still looking for a complete solution.

Thanks,

Perry

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Perry,

 

I would suggest you to install Codecs and check the issue status.

 

Codecs: Frequently asked questions.

http://windows.microsoft.com/en-IN/windows-8/codecs-frequently-asked-questions

Note: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Here are the codecs I have installed.  

They seem to be in order and complete.  Do you see any missing?

12 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

 

What is the file format of audio file?

 

Non - Microsoft players virtually create the 5.1 surround effect even when the file doesn't has the 5.1 effect. Play different format file and check.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i don't even get this anymore only 2 channel option

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated September 23, 2020 Views 24,977 Applies to: