Window System Image Backup fails error code (0x807800C5)

I am getting the following errors messages when trying to create a backup image:


There was a failure creating the backup image in one of the volumes in the backup set (0x807800C5)


Additional information:

The process cannot access the file because it is being used by another process (0x80070020)


I have also attached a screenshot of the error message.



I have tried running sfx /scannow and that does not fix the problem.


This is a link to the event log entries when the failure occurs:


https://www.dropbox.com/s/fg0c4907mh3o0s4/System%20Image%20Backup%20Failed.evtx



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Question Info


Last updated February 26, 2021 Views 63,575 Applies to: