Window System Image Backup fails error code (0x807800C5)

I am getting the following errors messages when trying to create a backup image:

There was a failure creating the backup image in one of the volumes in the backup set (0x807800C5)

Additional information:

The process cannot access the file because it is being used by another process (0x80070020)

I have also attached a screenshot of the error message.

I have tried running sfx /scannow and that does not fix the problem.

This is a link to the event log entries when the failure occurs:

Question Info

Last updated July 15, 2018 Views 45,441 Applies to: