"Save as" dialogue box does not show the nevigation pane

Hello Emma,

Thank you for visiting Microsoft Community Forum.

As per the issue description, I understand that “Save as” dialogue box does not show the left pane to select the save location when you try to save a file from programs as Microsoft Word, PowerPoint, Adobe etc.  You have already tried a number of troubleshooting steps like restoring folder options to default, changing Organize and View settings but none of them helped you enough to get this issue resolved.

This issue may appear due to accidently modified “Save as” dialogue box layout, incorrect Files and folders view settings, or some important system files corruptions.

Let’s try these methods below and check if that helps.

Method 1:

The “Save as” dialogue box appears the way it is showing up in the screenshot when the Navigation Pane option is unchecked under layout when you click Organize.

If you have not tried already let’s follow the steps below to change the dialogue box layout to show navigation pane.

1. Click Organize button at the upper left corner on Save as dialogue box.

2. Select Layout option from the dropdown.

3. Check the Navigation Pane box.

4. The left navigation pane should appear now.

Also see: How to work with files and folders.

http://windows.microsoft.com/en-us/windows-8/files-folders-windows-explorer

If the issue persists, proceed with the next method.

Method 2:

Sometimes this kind of unexpected behavior shown by Windows due to some missing or corrupt important system files. I would suggest you to rum Microsoft Safety Scanner SFC /SCANNOW to scan the system integration and fix any corruption.

The sfc /scannow (System File Checker) command scans all protected system files, and replaces incorrect versions with correct Microsoft versions.

Use the System File Checker tool to troubleshoot missing or corrupted system files.
http://support.microsoft.com/kb/929833/en-us 

Hope this helps. Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.

Thanks for the reply.

Option 1 didn't work. Navigation Pane is already checked. Unchecking and checking it again makes no difference to the Save As dialog box.

I did Option 2 and repaired the missing file (CNBJ2530.DPB of prncada.inf) and restarted my computer but I still have the same problem with the Save As dialog box. It still looks the same as my original post.

Any other ideas to fix the problem would be greatly appreciated.

Thanks,

Emma

Hello Emma,

Thank you for your reply. Appreciate the time taken by you in keeping us updated on the status of the issue.

Let’s check creating a new user profile (Just for the diagnostic purposes) and check if issue reoccur in new profile as well.

Create a new user account with administrator privilege and check if the issue persists in the new user account as well.

Please follow this link to create a new user account

Create a user account. 

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Hope this helps. Please let us know the results. Feel free to write us back for any further assistance, we’ll be glad to assist you.

Hi again.

the new user account does not have the problem. Save As looks like it should in that new account I just created...

Hello Emma,

Thank you for your reply.

Looks like the user profile got corrupted. You may refer the section To copy files to the new user profile in the Microsoft article below.

Fix a corrupted user profile

http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7

(The article applies to Windows 7 but the steps hold good for Windows 8.1 as well)

Please reply with the results. We’ll be glad to assist you.

Hi,

thanks for the help. There is no problem in the new user profile.

But this solution hasn't given me any indication how to actually fix the root of the problem or how to prevent it happening again in this new user profile... ?

Cheers,

Emma

Hello Emma,

Thank you for your reply.

Since old user profile got corrupted it may cause other issues as well, keeping all your files into old profile might be risky. The corrupted user profile may become inaccessible any moment and you may lose access to your data. To prevents that I would suggest you to transfer all your stuffs from your old corrupted user profile to the new one.

The above article guides you to easily transfer your data from the old user profile to the new. Follow the steps in the article above.

Please do let me know if you do not understand any step in the article or if you need any assistance in doing that. We are here to help you.

Hi Mann,

I had already made the new user profile and transferred my files.

What I am saying is, that I still have no idea how my user profile got corrupted and therefore how to prevent that happening again...

i.e. as I have no idea how my Save As dialog box stopped working, I have no idea how to make sure it doesn't happen again in the new user profile that I have now had to start using.

Thanks for your help

Hello Emma,

Great to hear that you were able to transfer all your files from corrupted user profile to the new one.

User profile generally gets corrupted due to virus/malware attacks or when some important system files gets removed accidently while installing/uninstalling a number of programs on your computer or using any third party registry or system cleaner tool.  

To avoid that in future I would suggest you to keep your computer clean, do not install unnecessary programs from unrecognized sources, download and install programs which you really need and download only from recognized source.

Windows 8 comes with preinstalled security software, make sure that Windows defender is turned on and scans your computer periodically. Also make sure that all your important Windows updates are installed successfully.

Feel free to write us back for any further assistance with Windows, we'll be glad to assist you.

I have the same problem...

no Navigation pane in save as dialog box in any software weather it is word,paint, notepad etc.

i have tried everthing on google...

but the solution is so simple...

just bring the mouse pointer above the file name box and drag it to bottom...

its done friends...

it is so simple...

no corrupted system file is there...

its hidden by mistake or some child may have did it ...

try this...

your problem will definitely get solved