Hi,
Let’s first check if this is caused by any virus or malicious software infection on the computer. Let’s run a security scan in Safe Mode with Networking using Microsoft Safety Scanner and check the scan results.
Boot the computer in Safe Mode with Networking and perform a Security Scan using Microsoft Safety Scanner
In Windows, we can start the computer in different advanced troubleshooting modes to find and fix problems on the PC. One of such troubleshooting mode is Safe Mode with Networking. Here we start Windows with
a minimal set of drivers and services, including the network drivers. Please refer to the steps from the article given below to boot the computer in safe mode with networking:
Windows
Startup Settings (including safe mode)
After booting the computer in Safe Mode with Networking, you can download Microsoft Safety Scanner from the link given below and then perform a complete security scan.
Download Microsoft Safety Scanner
Important: When running a scan using an anti-virus program, any data files that are infected may be cleaned by deleting the file entirely, which means there is a potential for data loss.
Please get back to us with the results.
