Q: Fault Module Name: MSHTML.dll, Fault Module Version: 11.0.9600.16432, OS Version: 6.3.9600. This thread is locked from future replies

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16384, time stamp: 0x52157231

Faulting module name: MSHTML.dll, version: 11.0.9600.16432, time stamp: 0x52620354

Exception code: 0xc0000005

Fault offset: 0x002964a7

Faulting process id: 0x2660

Faulting application start time: 0x01ced315e1901955

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\MSHTML.dll

Report Id: 79de6073-3f0a-11e3-8256-28924a5a1ea9

Faulting package full name:

Faulting package-relative application ID:



Hi Les,

This issue might occur due to incorrect system file settings.

Let us follow these methods and check if this helps.


Method 1.


You may reset the Internet Explorer settings to default and check if this helps.


  • Press “Windows key + R” to get the run window.

  • Type “inetcpl.cpl” and click ok to get the “Internet Options” window.

  • Click the “Advanced” tab and click “reset”.

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.


Method 2.


You may run the SFC scannow tool and check if the issue persists. SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary. Missing and corrupt operating system files (like many DLL files) are arguably the biggest cause of major Windows issues.


Refer to these steps to perform a SFC scan:


a) Press Windows key + X, select Command prompt (Admin) to bring up elevated command prompt.

b) In the command prompt type the following command: sfc  /scannow and press enter.

c) After the scan, restart the computer and check if the issue persists.

Once the scan is done, restart the computer and ensure that the computer is up to date with the latest Windows Updates.

Windows Update: Frequently Asked Questions:


Keep us informed to help you further.

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I had the same issue.
It was Adobe Flash Player that caused the problem.  Removed it and all turned fine.

Don't blame Microsoft for everything.

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1 person was helped by this reply

Question Info

Views: 61,665 Last updated: March 13, 2018 Applies to: