Right click 8.1 'start' button does nothing

Hi;

Upgraded from windows store (original 8.0 clean install) to 8.1.  Everything worked fine, except the windows start button does not respond to a right mouse click.  Left button works fine (switches between desktop and start menu), Right mouse clicks works as expected on every other object.  I don't have any of the windows 8.1 start screen navigation settings checked  (I.E. stop using the start screen).

Ideas?
 
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Last updated July 10, 2018 Views 30,684 Applies to:

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Hi,

 

-Did you check if the issue persists in new user account?

 

I would suggest you to check if the issue persists in Safe Mode, if right click works place the computer in Clean Boot.

 

Method 1:

Step 1: Boot the computer in Safe mode and check if the issue persists. Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.

 

Step 2: If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

Note: After troubleshooting, see the section “Reset the computer to start as usual” to return the computer to a Normal startup mode.

 

Method 2:

Run a system file checker scan and check if that helps. Refer the following steps to run SFC scan.

a) Press Windows key + X which bring up a list of Windows settings.
b) Click on ‘Command Prompt (Admin) to bring up elevated command prompt. Note: Click ‘Yes’ if it prompts for permission.
c) In the command prompt type in the following command: ‘sfc /scannow’.

 

Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

Regards,
Anil

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Sorry this didn't help.

A probing question to possibly improve the answer: aside from respond, what do you expect to happen when you right-click on the Start button? What are you looking for it to do, that perhaps it did before in 8.0?


( I expect it to show the "power user" shortcuts menu -- you can also press Windows+X to get the same menu -- and this is what right-clicking it does for me.)

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Sorry this didn't help.

Created a non-administrator account, the problem is not there, right mouse click pulls up the expected menu of options.

Method 1 changed nothing for the admin account used to apply the upgrade.

Method 2: Because I can't right click the start button and pull up the advanced options menu (and windows key + x does not work either), I had to go to the start menu, search on command, then right click and select run as administrator the command prompt option.

Ran sfc, got this result:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32>

So it appears I have corruption of some sort that impacts the administrator account.  I will dig into this and see if I can figure out what is going on.

thanks

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Sorry this didn't help.

Forgot to mention: this is the 3rd windows 8.1 update I have done thus far;  1 was on a system running the 8.1 preview, 2 was on a system running windows 8.0 from a clean install (just as this 3rd system).

Both of the previous updates had no issues. 

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Ok, figured this issue out.  However, I am not real wild about this problem happening during the 8.1 upgrade process.

The problem was missing shortcut entries in: 
c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group1
c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group2
c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group3

I copied the entries from the non-administrator account I had created, rebooted, and everything is as expected, including windows + x. 

6 people were helped by this reply

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Sorry this didn't help.

I was guessing it was something like that. (Those files are often mentioned with respect to customizing the Windows+X menu, so I thought perhaps if they were corrupted somehow, the Windows+X menu would not appear.)


Hopefully the root cause of the bug is eventually tracked down. I noticed someone else asked this question earlier. I'll send them to this thread. Nice work figuring it out!

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Sorry this didn't help.

maybe this is the answer I'm looking for, but I don't know where to add these shortcut lines

Did this solve your problem?

Sorry this didn't help.

Ok, figured this issue out.  However, I am not real wild about this problem happening during the 8.1 upgrade process.

The problem was missing shortcut entries in: 
c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group1
c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group2
c:\User\<user>\AppData\Local\Microsoft\Windows\WinX\Group3

I copied the entries from the non-administrator account I had created, rebooted, and everything is as expected, including windows + x. 
I have experienced exactly the same problem with my work PC on a domain. When you log in with any admin account that has local admin rights on the windows 8.1 it fails to put the winX folder in place all non admin accounts get this folder. Copying this folder solves the problem immediately no reboot required. A big thanks for solving this as I upgraded as soon as 8.1 came out and googling this problem came up with nothing! It has been a constant irritation since then. sorted!   :-)

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hello

i tried all of these solution but the issue is still persists for me!? im tired of this problem, any other solution!?

here my WinX folder(as admin user), [WinX folder size: 19.8 kb]:




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Dark Templar 2,

 

-Are you facing this issue in Microsoft account or local account?

Regards,
Anil

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