1.Were there any recent changes to the system prior to the issue?
2.Is the issue confined to specific video file?
3.What is the format of the video file?
Follow these steps, uninstall and re-install the Video Card drivers in a compatibility mode. Check if it helps!
Note: Download the drivers from the Manufacturer’s website and save it on to the Desktop.
Follow the steps, uninstall and re-install the Video Card drivers in compatibility mode. Check if it helps.
a)Press Windows Key + R, type
b)Expand the Sound, Video and Game Controllers click on the drivers.
c)Click on properties, click on
e)Right-click on the driver (Downloaded from the manufacturer’s website) file.
f)Click on Properties and select the
g)Click the checkbox before Run this program in Compatibility mode for option and select Windows 7.
h)In the list-down box; then try installing the device driver via Run as administrator.
I would suggest you to update the latest codec’s for the media player and check if it helps!
You may search for codec using your favorite search engine.
Disclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be
solved. Using Third Party Software is at your own risk.
Let us know if it helps!
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.