Windows 10 Game Apps

Hi Muddaththir,

There are several possible reasons as to why you're encountering issues launching the game. Here's a list of the common factors:

• Your Windows 10 PC doesn't meet the game requirements.
• There are software conflicts that occur when launching the game.
• Your Windows 10 OS is outdated.
• There's an issue with the game server.

To determine if the game is compatible with your Windows 10 PC, kindly visit this link and follow the steps on how to find out if a game will work on your Windows 10 device.

We also suggest running the Windows apps troubleshooter provided on this link. This tool can help resolve corrupted game data.

Another solution we recommend is to check if there are updates available for your Windows 10 PC. Refer to How to get software and driver updates for Windows 10 for the steps.

Software conflicts that occur when launching the game is one possible reason why you're experiencing this issue. To resolve this, kindly visit this link and follow the steps on how to perform a clean boot in Windows.

If the same issue occurs, kindly uninstall and reinstall the game. This can help resolve corrupted game installation files. Refer to How to uninstall and reinstall a game on Windows 10 for the steps.

Do get back to us with the results. We'd be glad to further assist you.

Based on the error you've received, this seems to be due to corrupted Store cache. We suggest manually resetting the Store app from the Settings menu. Here are the steps:

1. Click Start, then Settings.
   
2. Select System.
3. Select Apps & features.
4. Find the Store app, then click Reset.
5. Click Reset again to confirm.
6. Restart your device so that the changes will take effect. Sign in to the app. Launch the game and check if the same issue occurs.

We also recommend accessing the game from the Start menu. Here are the steps:

1. Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.
2. Select All apps, and then find your game in the list. Check if you encounter the same issue.

We also recommend signing in to a different user profile. This can help determine if this is due to corrupted user profile. Here are the steps:

1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select Switch account.
3. Sign in with an account other than the one you were using.
4. Restart the game to see if it works correctly.

If you don't have a different user profile, kindly perform the steps provided on this link

Our apologies for the late response as we have to further investigate on this issue. It seems that there's an issue with the link. By the way, kindly refer to Create a local user or administrator account in Windows 10 for the steps on how to make a new account.

We'll be waiting for your update.

The next solution we recommend is to run the System File Checker tool. This can help resolve corrupted system files. Refer to Using System File Checker in Windows 10 for the steps.

If the same instance occurs, kindly proceed with running the System Update Readiness tool. Refer to the following steps:

1. Press the Windows + X keys.
2. Select Command Prompt (Admin).
   
3. Type the command DISM.exe /Online /Cleanup-image /Restorehealth then press Enter.
4. Restart your device so that the changes will take effect. Launch the game and check if the same issue occurs.

We also recommend uninstalling and reinstalling your graphics card driver. Here are the steps:

1. Press the Windows + X keys.
2. Choose Control Panel, click Hardware and Sound, and then click Device Manager.
3. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
4. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
5. Restart your device so that the changes will take effect.
6. Download the latest graphics card driver from your computer manufacturer's website.

Let us know how it goes after performing the aforementioned solutions.