Unable to sign in to Asphalt 8 Airborne

I can't sign in to Asphalt 8 Airborne on my user account but the other apps are fine. I have an Xbox Live account which I could not log in to via Games until I did the upgrade from 8.1 to 10. I didn't have my own user account at first because it's my mom laptop(I'm 13 years old). When I downloaded Pinball FX2(my first Xbox game) it generated an Xbox account on my mom's e-mail address and later I downloaded Asphalt. It signed in on my mom's account just fine but now on my own account I click sign in, the button changes to signing in..., and then to not signed in. Help me!:-(! What do I do? Do I require IT knowledge? I have it. I need a fix. Please help! I'd appreciate it!

|

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Sandy,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

Method 1:

You may try running the Windows Updates and install all the available updates including the optional driver and software updates. Also check for any Bing updates.
Windows Update: Frequently Asked Questions

Method 2:

You may try to reset Windows app Store and check if it helps.
a. On the desktop screen, press Windows and R key to open run box.
b. TypeWSReset.exe and hit Enter.
c. Restart the computer and check if it helps.

Method 3:

You may check if the Proxy setting is enabled or not. If enabled, try to disable the same and check.
a. Press Windows Key +R, type inetcpl.cpl and press enter.
b. Click the Connections tab, and then click LAN settings.
c. Uncheck the Use a proxy server for your LAN check box.
d. Click Ok.

I would suggest you to run a Windows store apps.

  1. Press “Windows key + X” and type “troubleshooting”.
  2. Select “Troubleshooting”.
  3. Select “View all” on the top left corner.
  4. Click “hardware & sound”.
  5. Click on “Windows store apps”.
  6. Follow the on-screen instruction to run the troubleshooter.

 

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Thank you.

9 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Sandy,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

Method 1:

You may try running the Windows Updates and install all the available updates including the optional driver and software updates. Also check for any Bing updates.
Windows Update: Frequently Asked Questions

Method 2:

You may try to reset Windows app Store and check if it helps.
a. On the desktop screen, press Windows and R key to open run box.
b. TypeWSReset.exe and hit Enter.
c. Restart the computer and check if it helps.

Method 3:

You may check if the Proxy setting is enabled or not. If enabled, try to disable the same and check.
a. Press Windows Key +R, type inetcpl.cpl and press enter.
b. Click the Connections tab, and then click LAN settings.
c. Uncheck the Use a proxy server for your LAN check box.
d. Click Ok.

I would suggest you to run a Windows store apps.

  1. Press “Windows key + X” and type “troubleshooting”.
  2. Select “Troubleshooting”.
  3. Select “View all” on the top left corner.
  4. Click “hardware & sound”.
  5. Click on “Windows store apps”.
  6. Follow the on-screen instruction to run the troubleshooter.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Thank you.

What effects will method 2 have?

Thanks.

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

Sometimes, in the way of downloading or updating any App of Windows Store, it stuck with a sudden fault that interrupts downloading or updating exercise. To fix such problem, we need to Reset Cache of Windows Store using the command wsreset.exe

Additional information:

Why can't I find or install an app from the Windows Store?

http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

Keep us posted if you face any issues on windows in future. We will be glad to help you.

Thanks & Regards,
AS

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

iam also unable to signin any app with my xbox live id in my windows 10. plaese help me!!!!!!!!!!!!!!!

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

hello i have the same problem with the video that shows asphalt 8 unable to login to xbox account please tell me what to do i tried a lot of things and again the problem is the same help me

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi!

I've tried all of these 3 method but the issue still persists. Are there still other ways?

Btw, my xbox account works on microsoft solitaire but not on asphalt 8. I can still log in facebook in-game though. 

Thanks. 

181 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

1. all my updates are up to date.

2. windows cannot find WSReset.exe

3. Use a proxy server for your LAN check box  is not checked

4. i do not have where to type when pressing Windows key + X

5. such option like troubleshooting does not exist on my computer.

6. im using windows 10 for 3 months now and windows acts like it has cancer
that includes- crashing, freezing while sleeping, crashing, drivers do not work properly, crashing, my graphic tablet does not work, crashing, trying to start NVidia control panel = crashing, trying to play a game with NVidia graphics card = crashing, trying to reinstall graphic card = crashing and does not want to boot anymore, Intel is not recognizable to windows, crashing, my mouse has spasms and it double clicks, crashes, restarting windows, it crashes, restarting windows again it opens that center where you can manually fix it, doing nothing, clicks restart = crashing, crashes while crashes. 

I fell my poor computer how it screams in agony after i installed this monstrosity on it, it wants me to end it and i, i will end it, thank you Microsoft for never helping me, never answering to my emails, to my screams for helping my computer to survive, thank you, you showed me what i've should of done long time ago. I see the light, the light coming from my local computer service, and the hand coming out of it, the hand of someone that never done this to me and it never will. Widows 7, im sorry, i betrayed you, i thought that there is future with your grandson, but no, i was wrong, i was very, very wrong. Please come back to me, i miss you, i will never forget you, im sorry, win- dows-s 7, be with  me again. Be - with - me.....           
Thank you Microsoft for ending your series, we finally will not suffer anymore like after you made windows 8. Thank you. we are finally free, freee,  FREEEEEEEEEEEEEEE!

But still i will never buy myself a Macintosh, cause it's just too messed up and i do not have money.
Get your bytes together Billy G. 

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

in my case, this thing worked

I've already downloaded Asphalt 8 so then

I opened windows store application>searched for asphalt 8> Opened Asphalt 8 page in it>

then pressed on play button beside Game Hub button>then tried to login with Xbox and it worked.

17 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

just reset all apps to Microsoft defaults....hmm..

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated September 9, 2021 Views 17,590 Applies to: