Q: Windows 10 DVD support I

I was part of the upgrade form 8.1 to 10 and still can't find DVD player that was a free update can anyone share a link that will download this update KB3081704

Hi Vernond,  


Thank you for posting your query in Microsoft Community.


I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

  • When you say Windows DVD Player, are you referring to Windows DVD Player app?
  • Are you concerned about Player device?

This update KB3081704 makes available the Windows DVD Player app for eligible Windows 10 upgrades. You are eligible to get the Windows DVD Player app for free if you upgrade to Windows 10 from the following Windows versions:

  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 8 Pro with Media Center
  • Windows 8.1 Pro with Media Center

Not sure what is causing issues which makes this update to fail. Try below mentioned troubleshooting steps and check if it helps.

Method 1: Try to run the Windows update troubleshooter and see if it fix the issue:

* Press Windows Key then type ‘troubleshoot’ and hit Enter

* Select “View all” on the left panel and run “Windows update” troubleshooter from the list

* Click Advanced, ensure to check Apply repairs automatically and also select Run as administrator

* Click Next and follow the on-screen instructions to complete the troubleshooting.

Once done, check if it allows you install Windows Updates without any errors. 

Method 2:

Step :1

a. Press Windows Key + X.
b. Click on ‘Command Prompt (Admin)

Note: Click ‘Yes’ if it prompts for UAC(User Account Control).
c. Type following commands into the command prompt one after the other 

net stop wuauserv

net stop bits

net stop cryptsvc 

Keep Command Prompt window opened.

Step :2

Rename Windows Update folders 

At the command prompt, type the following commands, and then press Enter after each command:

ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

Then type the following, commands and then press ENTER after each command:

net start wuauserv

net start bits

net start cryptsvc
Close the Command Prompt window and check if you can install the updates.

For more info, see Windows DVD Player Q&A.

If not that case, then you can buy Windows DVD Player app from Microsoft store.

Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.

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Question Info

Views: 519 Last updated: January 1, 2018 Applies to: