Posted 2015: An update on the Windows DVD Player app

Community Moderator Update Mar 21, 2017 -  This is not the same issue as the DVD player failure which was being tracked and is now resolved in this thread:  Reliability update is available for Windows DVD player apps - Microsoft Community ++++++++++++++++++++++++++++++++++++++++++++++++

We are aware that a number of people using the Windows DVD Player app have experienced issues with DVD playback. I want to assure you that we are actively working to fix these problems and get these fixes out to the world. While this work is underway, we would like to share some workarounds for the most common problems that we’ve discovered in collaboration with the community, and let everyone know that we’re looking into them.

  1. The video is stuttering or failing to play. Many people can fix this issue by installing the latest graphics drivers (AMD, Intel, Nvidia). We are continuing to investigate and fix other causes of this problem.
  2. When changing from one DVD to another, Windows DVD Player will not play the new DVD. This can be fixed by closing and re-opening the Windows DVD Player app.
  3. Windows DVD Player does not detect that a disk was inserted. This can be fixed by closing Windows DVD Player, inserting the DVD into your DVD drive, and then re-opening the Windows DVD Player app.
  4. Inserting a DVD opens the Windows Store. If inserting a DVD opens the Windows Store, rather than launching the DVD player, you may need to update your program defaults. To do so:
    1. Open the Start menu, search for “DVD” and select the result labeled “Autoplay” under Settings.
    2. You should see four DVD entries in the AutoPlay Control Panel, including “DVD movie”, “Enhanced DVD movie”, and “DVD-Audio.” Set the default for each of these items to “Play DVD (Windows DVD Player)” under the drop down menu for each entry.
    3. The Windows DVD Player app should now automatically launch when a disc is inserted.
  5. Windows DVD Player will not play audio using Dolby Digital Plus 5.1. Some users may see this fixed by getting the latest from Windows Update. We are continuing to look at other cases where that may not be sufficient.
  6. Playing a DVD to a second screen using HDMI sometimes fails. There is no workaround for this right now, but we are continuing to investigate it.
  7. [new] When playing a DVD, playback stops and a message states that the video cannot be decoded. There is no workaround for this right now, but we are working to make fixes for these issues available as soon as possible.

To reiterate, we are working on fixes for all of the above issues, and the workarounds we’ve outlined here are only temporary. As fixes become available, we will update this thread to let everybody know how to get them.

Please keep the feedback coming as we work to publish this app update. If you’re experiencing an issue with Windows DVD Player that is not outlined above, or if a workaround listed above does not work for you, we’d love to hear from you.

Thank you,

The Windows DVD Player team


Discussion Info

Last updated May 19, 2019 Views 28,897 Applies to:

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What do you mean when you say "...not directly supported by AMD...?  If the driver (which is a beta version) won't install, what makes you think it would install if it were offered by Windows Update?

It seems that Microsoft and AMD have an agreement stating that AMD will only offer Windows 10 drivers for download for the latest and greatest video cards.

Older/cheaper video cards are only supported via Microsoft and delivered via Windows Update (using drivers written by AMD, but not distributed by AMD)


By example see the note for AMD A4/A6/A8-3000 Series APUs

"These APU products must be installed only using the display driver version available via Windows Update. If you have upgraded to Windows® 10, please DO NOT install the AMD Catalyst™ Driver. Instead, enable Windows Update and allow it to detect and install the appropriate driver."

I suppose that Microsoft will eventually get a copy of this driver from AMD with the .inf file updated so that Windows 10 recognizes it, will certify it WHQL, and will distribute it via Windows Update

Well I went ahead and installed the Catalyst 15.10 (beta) suite anyway... and to my surprise it did install the latest driver.

And Windows DVD Player now works!


By installing AMD Catalyst 15.10 (beta) I somehow managed to get the latest driver installed... and the Windows DVD Player works.

This is the driver that works for me:

And Netflix is working too!

(image does not show in screen capture but everything is working fine)

Hey gartaud,

Glad to hear things are working for you now! You've been really patient with us on this thread and I appreciate it a lot. :)

I'll work with the right folks to make sure this driver finds its way onto WU so everyone can benefit from it.


Hi Albert,

Happy to hear things are working for your wife now. You are right that a lot of the issues have been driver-related so far, and we've been working very closely with all of our partners to get these things sorted out, and they have certainly been delivering. :)

We'll keep posting fixes here as they become available. Please do let us know if you have any trouble still, and we'll take a look at that and see what we can do.


I just bought this windows dvd player but sadly, the subtitles doesn't work,
I am getting the message Playback error with the code 0x8004027d.

....and still it doesn't work. I do think it is unreasonable of you to continue to sell this app when it clearly doesn't work. It's now December and it doesn't work.

Mine plays DVDs slowly or hyper fast or not at all stating the DVD needs decoding!

Any help would be gladly received but please no excuses from Microsoft!

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