Community Moderator Update Mar 21, 2017 - This is not the same issue as the DVD player failure which was being tracked and is now resolved in this thread: Reliability update is available for Windows DVD player apps - Microsoft Community ++++++++++++++++++++++++++++++++++++++++++++++++
We are aware that a number of people using the Windows DVD Player app have experienced issues with DVD playback. I want to assure you that we are actively working to fix these problems and get these fixes out to the world. While this work is underway, we would like to share some workarounds for the most common problems that we’ve discovered in collaboration with the community, and let everyone know that we’re looking into them.
- The video is stuttering or failing to play. Many people can fix this issue by installing the latest graphics drivers (AMD, Intel, Nvidia). We are continuing to investigate and fix other causes of this problem.
- When changing from one DVD to another, Windows DVD Player will not play the new DVD. This can be fixed by closing and re-opening the Windows DVD Player app.
- Windows DVD Player does not detect that a disk was inserted. This can be fixed by closing Windows DVD Player, inserting the DVD into your DVD drive, and then re-opening the Windows DVD Player app.
- Inserting a DVD opens the Windows Store. If inserting a DVD opens the Windows Store, rather than launching the DVD player, you may need to update your program defaults. To do so:
- Open the Start menu, search for “DVD” and select the result labeled “Autoplay” under Settings.
- You should see four DVD entries in the AutoPlay Control Panel, including “DVD movie”, “Enhanced DVD movie”, and “DVD-Audio.” Set the default for each of these items to “Play DVD (Windows DVD Player)” under the drop down menu for each entry.
- The Windows DVD Player app should now automatically launch when a disc is inserted.
- Windows DVD Player will not play audio using Dolby Digital Plus 5.1. Some users may see this fixed by getting the latest from Windows Update. We are continuing to look at other cases where that may not be sufficient.
- Playing a DVD to a second screen using HDMI sometimes fails. There is no workaround for this right now, but we are continuing to investigate it.
- [new] When playing a DVD, playback stops and a message states that the video cannot be decoded. There is no workaround for this right now, but we are working to make fixes for these issues available as soon as possible.
To reiterate, we are working on fixes for all of the above issues, and the workarounds we’ve outlined here are only temporary. As fixes become available, we will update this thread to let everybody know how to get them.
Please keep the feedback coming as we work to publish this app update. If you’re experiencing an issue with Windows DVD Player that is not outlined above, or if a workaround listed above does not work for you, we’d love to hear from you.
The Windows DVD Player team