Windows DVD Player - playback fault

I've recently upgraded to Windows 10 from Windows 8 Pro (64 bit), but my pc will no longer play dvds.  The Windows DVD player starts to play but the picture is heavily pixalated and jerky to the point its unwatchable.  Help!

Question Info

Last updated February 5, 2018 Views 64 Applies to:

Hi Gavin,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.


What is the make and model of your computer?

This issue could be because of display drivers. I would suggest you to download and install the video display drivers from the manufacturer's website and check if it helps.

For information, you may refer the following Microsoft help article on Getting the Windows DVD Player app by Vidyaranjan A V.

For reference please refer to the wiki article by Andre da Costa.

How to: Install and Update drivers in Windows 10   

If the issue still persist, refer to the section on how to make programs run in compatible mode and check.

Hope this post helps. Get back to us for further queries. We are happy to help.

Thanks & Regards

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.