I just got a new laptop with windows 10 and installed the facebook app. Everytime I open the app it shuts down immediately. I have uninstalled and re-installed it and nothing works.
Any ideas?
May 10, 2024
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May 10, 2024
Ramesh Srinivasan - neilpzz - Volume Z - franco d'esaro - _AW_ ✅
I just got a new laptop with windows 10 and installed the facebook app. Everytime I open the app it shuts down immediately. I have uninstalled and re-installed it and nothing works.
Any ideas?
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Hi Edward,
Thank you for posting your query on Microsoft Community.
I appreciate your interest in Windows 10.
As per the issue description I understand that facebook app crashes. We regret for the inconvenience caused.
Let us follow the below methods and check if it helps:
Method 1:
Run the apps troubleshooter and check if it helps with the issue.
The Modern app troubleshooter can automatically identify and fix some problems with apps and the Store
Refer to the following article and run the Apps troubleshooter:
http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps
Method 2:
Run SFC scan.
System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Refer to these steps to perform a SFC scan:
Method 3: For Windows Store issues, I would suggest you first check if the date and time has been set
correctly.
Also, refer Store cache.
Press Windows key + R,
type WSreset.exe
and press OK.
Please let us know if you need further assistance.
Thank you.
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I tried all of the recommendations and nothing worked. The facebook app still closes within seconds of opening.
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Same problem on a tablet with Windows 10. Worked ok until a day or two ago. Tried all the suggested fixes without success.
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Hi Rick,
Thank you for your response.
In this situation, I suggest you to create a new user account and check if you still face the issue. To create it perform the steps mentioned below.
1. Press Windows key + R key, Run window opens.
2. Type control in the open box and click Ok.
3. Control Panel windows opens.
4. Click on User accounts and Family Safety.
5. Click on User Account and then click on Manage Accounts.
6. Now click on Add a new user and follow the instructions.
Now check if the issue persists in the new user account.
Please let us know if you need further assistance.
Thank you.
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I tried this. Added new user. Downloaded Facebook app to the new user. Opened it and logged in using my credentials. It still crashed after I started scrolling the posts. All other installed apps working fine. Look at the Facebook app reviews in the Windows Store. Looks like a lot of folks having problems with crashes of this app beginning around 11/7/15.
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