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PUA:Win32/Tsingsoft

when i go into win defender it shows that there is an unwanted app (PUA:Win32/Tsingsoft )

I think it is being blocked but the info is not clear. it has a yellow exclamtion point on it and when i review it there are at least dozen of the same file with different dates.

i tried to click remove in action but they do not dissapear

can you give me detailed instructions on how to remove these files from my HD?

Hi HarveyKornblau,

My name is Jen a fellow Windows 10 user and an Independent Advisor. Try using Microsoft Safety Scanner to scan and remove the threat on your computer.
Download it here:
https://docs.microsoft.com/en-us/windows/securi...

I hope this helps.

Best regards,
Jen

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Thanks , I ran the MS safty scan with no issues found. this is what I have.

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Refer to the first post in the following thread to see whether it applies to your situation:

https://answers.microsoft.com/en-us/protect/forum/all/windows-defender-identifies-the-same-pup-as-a/63f17794-3815-4784-b9cd-c6059c8e0828

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thanks fr your reply

this sounds like what may be going but my issue is a pua not a pup. 

not sure what any of that means can you shed some light. i can go into the history and delete but would like to clearify above first


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The issue applies to both PUAs and PUPs.

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 thanks for your help but when i get to this

C:\Program Data\Microsoft\Windows Defender\Scans(click "Continue" if needed)

\History\Service.  

there is no pups or pua's in the service folder to edit

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Try scanning with the following to ensure it's not active:

ESET Online Scanner

http://www.eset.com/us/online-scanner/

Malwarebytes

https://downloads.malwarebytes.com/file/mb-windows

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Hey thanks

All gone

Malwarebytes is the guy,  Eser did nothing.

must reboot to remove

alls well that ends well

again thanks 

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Last updated March 19, 2024 Views 3,861 Applies to: