i can't sign in on my laptop. and than it says wrongpassword. but it isn't. what can i do?

Hi sandymontgomery
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

A. Assuming that you are using Microsoft account, you can check correctness of your login/password @ Microsoft Account - https://account.microsoft.com/

B. If A is correct or you are using local account - Can you try to login to safe mode and let me know whether it works or not?

Power ON your computer and as Windows / manufacturer's Logo appears, Power OFF - Repeat 3 times
Now your computer will go into Advanced Recovery Environment
Advanced Options > Troubleshoot > Advanced Options > Startup Settings > Restart
Press 4 or F4 to enable Safe Mode (5 or F5 to enable Safe Mode with Networking)
Log in once Windows starts in safe mode
See whether you able to login. If yes, come out of this and start normally.

Hi Sandy,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

All methods to Reset password are here:

https://www.tenforums.com/tutorials/14699-reset...

Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Hello sandymontgomery,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Try booting into Safe Mode:

1. Start your Windows 10 machine, and quickly shut it down before it reaches or if it is at boot screen. Do this two times repeatedly.

2. On the third time, Windows 10 will automatically display 'Your PC couldn't start properly' message. Now press Esc key for recovery options.

3. Then under Choose an option screen, click Troubleshoot option and now click Advanced options option.

4. Under Advanced options screen, click Startup Settings.

5. In Startup Settings screen, you need to click Restart.

6. After restart, press F4 or 4 to boot into Safe Mode.

This will allow you to login as built-in administrator, then you can manage your system.

Reference: https://www.kapilarya.com/how-to-boot-windows-1...

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

The first thought is to check that caps lock isn't on.
Try the onscreen keyboard to enter the password, if this works then the keyboard is at fault.
Ease of access (3quarter circle) use onscreen keyboard.