Instagram app on Windows not working

I just downloaded the Instagram app for Windows 10 on my PC, whenever I try to login it sends me the message that "the server certificate is untrusted".

Even when I try to login with Facebook, it shows me a blank page. Is there a way to resolve this problem??

Is your date and time correct?

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Can you try resetting both apps?

Open Start > Settings > Apps > Apps & features
Scroll down to Instagram
Select it
Click Advanced options
Click Reset

Repeat the same steps for Facebook.

Restart

Check the Store for updates
Best regards,
Andre Da Costa
Independent Advisor for Directly

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I did reset the app, the date and time seem to be okay. I have the standard Windows 10, I can give you the details by Tuesday, 7 August. By then, if you could give me another solution, it would be great.

Regards,

sanshray

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Could you confirm if this also happens in the default Administrator account?

Open Start
Type: cmd
Right click CMD
Click Run as administrator

At the command prompt, type:
net user administrator /active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

Try signing into Instagram.
Best regards,
Andre Da Costa
Independent Advisor for Directly

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated July 14, 2020 Views 1,101 Applies to: