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I can't login into my Instagram it keeps on saying that URL request time out each time I tried to login is Microsoft going to fix this problem?

This has been happening for the past few days. My internet connection is strong and I made sure if all my other apps are working in which they are. 

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Hi Jennifer,

Can you verify you're able to log into the website for me - https://www.instagram.com/

I'm assuming you are having an issue logging into the Windows 10 App, right?

Let me know if you can log in, and then we'll move forward.

- C

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Yeah sure.

I have no trouble logging into the website.

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Ok, so it's just the App giving you an issue.

1. Have you uninstalled and reinstalled the app?

2. Can you try to go to Settings>Apps> Microsoft Store - advanced options, then look for a reset button.

Let's try these two things and see if we have any luck!
- C

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Hi Jennifer. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

If this is the app, then try resetting or reinstalling it at Settings > Apps & Features > Instagram app > Advanced Options > Reset and/ or Reinstall.

Try signing into Instagram in a browser.

If using a browser then try another.

Other possible fixes:
https://answers.microsoft.com/en-us/windows/for...
https://www.lifewire.com/408-request-timeout-26...
https://www.quora.com/Why-is-Instagram-showing-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
Windows MVP 2010-2020 (ret).
Millions helped via my tutorials and personally in forums for 14 years.
Please notify me in my articles' Comments if a tutorial link is outdated or ads intrude.

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I've already uninstalled and reinstalled the app along with using the reset button and no luck. 

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I have no problem using the browser it is just the app which I'm having problems with. I've already tried resetting the app and reinstalling it but still no luck.  

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Ok, do you have any windows updates waiting? Do you have the latest version of Windows 10 - 1709?

I'm going to keep looking for possible solutions.

Let me know!
- C

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Yes sir I do have the latest version of Windows 10.

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OK... Do you have a seperate login for Instagram, or do you use your facebook login? I'm seeing different groups of people out there having specific issues logging in with their fb account.

- C

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The login is the same for both my Facebook and Instagram. 

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Last updated November 10, 2022 Views 4,135 Applies to: