windows 10 update error 0x80246007 & 0x80073D02. stopping me updaing apps or system

when i try to apps on my pc or update windows 10 in general. i get the error code 0x80246007  and also, 0x80073D02

this happens with ALL apps and general updates of win.10.   ive tried several command prompt and system restore etc. 

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Answer
Answer

Hi Lucybulloch,

Welcome to Microsoft Community.

Sorry for the inconvenience caused to you. I will do my best to fix the issue.

To assist you better I would like to know, which anti-virus program are you using?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

I suggest you to disable the anti-virus program and check if the issue still remain the same.

Disclaimer: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2.

I suggest you to run the Windows Update troubleshooter it will automatically fix some common problems installing updates and check if it helps to resolve the issue. Click the below link

http://go.microsoft.com/?linkid=9830262

If the issue still persist, try the below method.

Method 3.

I recommend you to reset the windows update component manually. Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates quickly. Follow the below steps:

1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

                           net stop wuauserv

                           net stop cryptSvc

                           net stop bits

                           net stop msiserver

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

                          ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

                          ren C:\Windows\System32\catroot2 Catroot2.old

4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

                        net start wuauserv

                        net start cryptSvc

                        net start bits

                        net start msiserver

5. Type Exit in the Command Prompt to close it and then restart the computer.

Note: Disable anti-virus program while installing Windows updates, if might detect some files as bug and the updates files might get corrupt during installation.

Disclaimer: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Hope this helps. Let us know the status.

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Question Info


Last updated June 15, 2021 Views 60,615 Applies to: