Paperport 14.5 Compatibility Error Message

I have been using PaperPort 14.5 since upgrading to Windows 10over 2 years ago.  My last time using the program for scanning was on December 29, 2017.  I tried opening the program on December 30, 2017 and I received a message box saying:

PaperPort appears to be running in XP compatibility mode which will result in errors.  We recommend disabling Compatibility Mode for the Paperport.exe program, see Technote 6629.

When I closed out this box the program would exit.   I uninstalled the program and reinstalled the program.  I checked the Compatibility Mode and nothing was checked.  I even tried checking Windows 8 compatibility mode, etc and none of them changed the message I received.

How can I get Paperport to work again?  I am very lost without it. 

Is this because of a windows update that cannot be uninstalled?  I even tried uninstalling the windows updates since Dec 30 that could be uninstalled.  There was 1 update that could not be uninstalled.

Queenie1Pagliuca

[Moved from: Windows / Windows 10 / Windows settings]

Answer
Answer

Problem solved today.  I uninstalled Paperport, ran a registry cleaner (System Mechanic), reinstalled Paperport 14, then ran the Paperport 14.5.  Now it opens without any error message.  My registry was very bloated and full of garbage files.  I hope this helps others.  

Queenie

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Glad you solved your problem. I had the same issue with a client's computer and google found this solution.  http://rmfconsulting.blogspot.com/2015/01/paperport-14-appears-to-be-running-xp.html

I only deleted the single key that referenced Paperport rather than the entire Layers key at this location: •HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

It worked!

Set a Restore Point/back up your registry before attempting modifications. Do not attempt this procedure if you are uncomfortable or unsure about working in your Registry...... consult a professional.

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Last updated April 14, 2021 Views 7,065 Applies to: