What do I do about hanging/crashing. I am not that computer savvy, so I am learning as I go along. Please help!! Thank you

I ran the troubleshooter, and it advised that I have hanging or crashing apps.  What do I do about it.  It told me to reset anf then go to the App Store, but I don't know what I am looking for.  Thank you.
 

Question Info


Last updated October 5, 2019 Views 5,666 Applies to:
Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot
Scroll down to the bottom
Click Windows Store Apps

Click Run the troubleshooter

When complete try opening the Store again.

Also check if the Store works in another user account.

Press Windows key + R
Type: wsreset.exe
Hit Enter

Do this a couple times then try launching the Store again.

Your Antivirus might be interfering with the Store, try disabling it 'temporarily' to see if it launches.

Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update.

You can also try resetting the store app using the following instructions:

https://www.groovypost.com/howto/reset-windows-...

If that does not work, try resetting the software distribution folder:
Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.


1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

taskkill /F /FI "SERVICES eq wuauserv" (do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hello,
Do a System File check and run DISM tool and post back the results in the next reply:
http://www.yourwindowsguide.com/2016/04/run-sys...
Sumit
Windows Insider MVP 2018-2020 and Volunteer Moderator

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I ran the troubleshooter, and it advised that I have hanging or crashing apps.  What do I do about it.  It told me to reset anf then go to the App Store, but I don't know what I am looking for.  Thank you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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