Microsoft Jigsaw Puzzle Problem

When I try to select a puzzle in Daily Challenge mode, the app does not respond because it says puzzles are downloading but they never finish downloading. I can go to other areas of the app (ie: anything other than Daily Challenge) and it works. Anyone out there have this problem with Windows 10? I have all the latest updates etc.
Answer
Answer

Hi Maurizio,

Thank you for posting your query on Microsoft Community.

I suggest you to follow the methods provided below and check if it helps.

Method 1: App troubleshooter

I suggest you to download and run the app troubleshooter from the following link and check.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still persist, follow method 2.

Method 2: Uninstall and reinstall the app.

If the app troubleshooter doesn’t resolve the issue, I suggest you to uninstall and reinstall the Jigsaw Puzzle app and check.

I also recommend you to contact the game developer team as well. Hope they might help you in resolving the issue.

Hope this information is helpful. Do let us know if the issue is resolved. For any further information, feel free to contact us.

Thank you.

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Question Info


Last updated September 3, 2020 Views 1,744 Applies to: