I cant download in windows store, code: 0x803FB005

I buy a used laptop with Win 10 Pro, after that, I reset my laptop to default again. When I see my start menu, there is a Dolby Access icon that I can't click or use, when I see in App & Features there is no Dolby access app (not installed).

So, I want to download and install it, but when I want to do it there is an error with code: 0x803FB005. How to fix it? because I already reset the window store use WSReset but the result still not resolved yet.

thanks

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Answer
Answer
Please try these options one by one and check after each option.

1. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.

2. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well

3. Run Windows Store Apps Troubleshooter
Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

4. Reset Windows Store through Command Prompt
Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

5. Re-register All Store apps (You will get many Reds, ignore them)
Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

6. Uninstall & Reinstall Store
Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

7. Run Built-in & Guided Walk through Windows Update troubleshooter
Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

8. Run SFC Scan & DISM
How to - https://answers.microsoft.com/thread/bc609315-d...

9. For the purpose of Testing only - Create a New User Account and login with this new User Account
https://support.microsoft.com/en-us/help/402692...

10. Check your Antivirus
Temporarily uninstall / disable AV

Let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

Source - https://answers.microsoft.com/thread/b8f36cad-9...

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Last updated June 14, 2021 Views 57,940 Applies to: