Can't sign in to Xbox Live- error code 0x87DD0006

Xbox Live won't let me sign in, rendering my $500 gaming console and $60/year subscription completely useless. To compound my frustration, contacting you now has me waiting 99 minutes for a call back.

* Moved from Community Participation Center

* Original title: error code 0x87DD0006



Questions about Xbox are outside the scope of this Community.

And we don't work for Microsoft; we are mainly volunteers here.

I suggest that you read the information below and repost in the correct Xbox Forum.

Xbox Forums directory


Xbox Support Home: Xbox Support

For general support questions, visit the Xbox Support Forums 


Some general information for Xbox, etc. that may assist you:

  • For help with Enforcement Actions/Suspensions: 

  • For Xbox Live Policy & Enforcement Team Case Review: Xbox Enforcement | How Do I

  • For help with your console hardware and accessories: Accessories - Xbox Support

  • For help connecting to Xbox Live: Xbox 360 Can't Connect to Xbox Live - Xbox Support or Xbox 360 Network Connection Help | Troubleshoot Xbox Live ... or Xbox Live Not Working | Fix Xbox Live Connection Problems

  • For help purchasing or downloading items on your console: How to Find Games and Game Content After You Redeem a Code ..., Store - Xbox Support   

  • For help with your Xbox Live account: Manage account - Xbox Support or Manage Your Subscription on Xbox 360 - Xbox Support

  • For help with Xbox Games questions: Xbox One Games or Xbox 360 Games. 

  • For help with Xbox Rewards: Xbox Rewards | Xbox Live – - Xbox Support, Xbox Live Rewards, FAQs - Xbox Live Rewards

  • For help with Promotions/Sales: Sales & Specials | This Week's Xbox Live Deals or Deals with Gold | Xbox Live

  • For help with Xbox on Windows: Getting started - Xbox Support 

  • For Xbox Subscriptions Billing, etc.: Xbox subscriptions - Xbox Support

  • For Xbox suggestions, to submit your idea, or vote on others: Xbox Feedback

  • Cheers.

  • ___________________________________________________

    Bill Smithers - Microsoft MVP July 2013 - Dec 2020

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    Question Info

    Last updated August 14, 2020 Views 7,750 Applies to: