Shark Card for GTA 5 on Xbox one

Hey guys,

Im not getting much help from miss cyber lady here so I'm hoping a human can help me out.

So i bought a shark card for my son for xmas and after a long discussion with microsoft i was assured i would receive a hard copy of a shark card that i could physically give to my son on xmas day. So it never arrived nor did an email from microsoft with any code or product key ect. I have prof via paypal that the card was purchased.

I am no computer whizz, am i missing something here???

My poor son checks the mailbox 5 times a day :(

TIA

Rosie.

Moved from Community Participation Center

Answer
Answer
Hi,

You need to work with the support where you bought the Shark card.

The Microsoft Community is a peer review technical support site for Windows
and some other Microsoft Products and most here are volunteers. We really
can't help with any Gift Card or billing issues as we just do not have that level
of access (for security reasons).

These may help if applicable :

If you were working with the Microsoft Store.

Microsoft Store - Sales and Support
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_Us

1-877-MY-MS-STORE (1-877-696-7786) for determination of your order
status.

Microsoft Store - Orders and Shipping
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Orders_Shipping#ms_help_topics_at6


Microsoft - Gift Cards
https://commerce.microsoft.com/PaymentHub/Help/Show/toc_link_no_50 

Microsoft - Billing
https://commerce.microsoft.com/PaymentHub/Help

Microsoft - Support - see Accounts and Billing on left under Contact Us
https://support.microsoft.com/en-us/contactus#

Call Microsoft Customer Service direct - 1-800-642-7676 - hours 5 AM
til 9 PM PST time (USA) - Saturday and Sunday, 6:00 AM – 3:00 PM
PST time (USA). In Canada, call (877)568-2495.

Contact Microsoft Customer Service
http://support.microsoft.com/kb/295539

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Question Info

Last updated February 21, 2021 Views 2,187 Applies to: