November 12, 2024
Windows 10 Top Contributors:
BE
Microsoft News App Not Working
The Microsoft News App has stopped working. The Money and Sports app are working fine. I've uninstalled and reinstalled the app from the Microsoft store. When I attempt to start the app, instead of a screen with a red background, I get a
screen with a black background. Eventually I get a msg that says an error occurred and to refresh the page. That doesn't fix the problem. If you give me an email or text address I could send a video of the problem.
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Which version of Windows 10 is currently installed? See how to verify:
https://answers.microsoft.com/en-us/windows/wik...
Best regards,https://answers.microsoft.com/en-us/windows/wik...
Andre Da Costa
Independent Advisor for Directly
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BE
V1803, build 17134.165
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Press Windows key + X
Click Device Manager
Expand Display adapters
Right click the current display adapter
Click Properties
Click Driver tab
Click Rollback driver if the option is available
If not
Right click the current display adapter
Click Uninstall
Check the box that says, "Delete the driver software for this device.”
Exit Device Manager
Restart
Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.
Best regards,Click Device Manager
Expand Display adapters
Right click the current display adapter
Click Properties
Click Driver tab
Click Rollback driver if the option is available
If not
Right click the current display adapter
Click Uninstall
Check the box that says, "Delete the driver software for this device.”
Exit Device Manager
Restart
Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.
Andre Da Costa
Independent Advisor for Directly
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Best regards,
Andre Da Costa
Independent Advisor for Directly
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Andre Da Costa
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BE
did all the above. rollback not available, so deleted driver. During restart the device driver was apparently reloaded automatically as under the "events" tab of the driver it shows an install with todays date. I repeat that the "news" app is the only
one effected. The "money" app and others all are working as they should.
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Could you confirm if this also happens in the default Administrator account?
Open Start
Type: cmd
Right click CMD
Click Run as administrator
At the command prompt, type:
net user administrator /active:yes
Hit Enter
Close command prompt, restart, then try signing into the Administrator account.
Try running the News app again.
Best regards,Open Start
Type: cmd
Right click CMD
Click Run as administrator
At the command prompt, type:
net user administrator /active:yes
Hit Enter
Close command prompt, restart, then try signing into the Administrator account.
Try running the News app again.
Andre Da Costa
Independent Advisor for Directly
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BE
done all the above. no change. When I try to use the "news" the first thing that comes up is a screen that says "Microsoft News" and then the word "news" changes and goes through 6-7 foreign language displays which I assume is the word "news" displayed
in that language. Then the pages changes and displays "an error has occurred". "Try refreshing page". Refreshing does nothing.
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File a bug report and hopefully they will look into it and issue a fix:
https://windows10.help/blogs/entry/54-how-to-su...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards,https://windows10.help/blogs/entry/54-how-to-su...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Andre Da Costa
Independent Advisor for Directly
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BE
OK, this is not a single computer problem. Out of the three computers in my house, two of them have the same problem. The third initially goes through the black page and changing languages, but then instead of saying there's a problem, it opens the MSN
News page like it should. However, the first two computers have had the latest Win10 updates installed, the third one is doing it now. I'll bet the third computer will have the same problem when it gets done with the latest update! M/S strikes again!!
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You can launch Google News in your web browser and use it as an alternative until this is fixed. Sorry, but I can't bring water from the moon. Some things will often be broken in Windows 10. The best that can be done is to file a bug report and hope that the issue will be fixed.
Best regards,Andre Da Costa
Independent Advisor for Directly
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Question Info
Last updated November 28, 2024 Views 10,349 Applies to:
- Windows
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- Windows 10
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- Apps
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- News